Jobs
>
Los Angeles

    Customer Experience Lead - Los Angeles, United States - Scotia Corporation

    Scotia Corporation
    Scotia Corporation Los Angeles, United States

    1 week ago

    Default job background
    Description

    Title:
    Customer Experience Lead - South Shore of Montreal - Future Opportunities

    Requisition ID: 141602

    Join the Global Community of Scotiabankers to help customers become better off.
    What your role will be...
    Customer Experience Lead
    Accountabilities

    • Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
    • Contributing to the overall Net Promoter Score by identifying opportunities to enhance the customer experience by: + Demonstrating and coaching to the Service Basics during and after customer interactions and providing transaction authorizations and review as required.
    • Provide consistently excellent customer experiences and demonstrate Our Service Promise by being best at the basics: Friendly, Willing to Assist, Efficient and Professional.
    • Ensuring every customer experience is consistent with Scotiabanks service standards and customer concerns are resolved quickly and efficiently, escalating to the Branch Manager and/or the Office of the President as appropriate.
    • Ensuring the Branch presents a professional image according to Bank and Brand Care requirements.
    • Executing service management activities as outlined in the Branch Management Disciplines.
    • Oversee the implementation of the Banks policies, practices, special initiatives and procedures to minimize Banks exposure to risk by: + Assigning, in conjunction with the Branch Manager, position authorities for team members.
    • Adhering to and ensuring team members compliance with position authorities, limits and bank policies.
    • Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to the Assistant Manager, Branch Manager and/or applicable Shared Services department as appropriate.
    • Arranging cover for authorizations during necessary absences.
    • Monitoring and taking appropriate action on deficiencies with Branch premises, systems, equipment and supplies, including ensuring ABMs are serviced and stocked.
    • Provides human resource administration support for the Branch team (eg. Submitting HORIZON maintenance, vacation management, managing Leaves of Absence etc).
    • Adhering to cash, custody and security procedures and policies at all times.
    • Lead the delivery of customer service at the service counters and support the promotion of Bank service by: + Developing a clear understanding of the branchs financial and non-financial goals
    • Monitoring work schedules for the team to ensure they meet customer service demands, recommending adjustments to the Manager Advice and Service as required
    • Ensuring service counters, workstations and surrounding areas are organized and present a professional image
    • Champion the growth in customer adoption of digital banking activities and self-service channels.
    • Acting as main point of contact for internal support services groups, including: + The Customer Contact Centre (CCC), on issues related to customer enquiries, complaints/escalations
    • The Shared Services Group (SSG), who work with the Branch to support/enable sales and service to our customers (eg. Support with Customer Transactions, Investments, Fulfillment; National Collections Centre, Central Mortgage Unit, Commercial/Corporate/Small Business functions etc.).
    • The Centralized Accounting Unit (CAU) for Investment Platform processes that cannot be completed in Branches due to system restrictions.
    • Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
    • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
    • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
    Location(s): Canada : Quebec : Brossard || Canada : Quebec : Candiac || Canada : Quebec : Longueuil
    As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries.

    Our employees are committed to a superior customer experience and use the Banks six guiding sales practice principles to ensure they act with honesty and integrity.

    At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

    If you require technical assistance, please

    . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

    #J-18808-Ljbffr
  • Capital Group Companies

    Experience Design Lead

    1 week ago

    Capital Group Companies Los Angeles, United States

    "I can succeed as an Experience Design Lead at Capital Group" · As an Experience Design Lead, you will partner with business and creative teams to plan, envision, and create digital experiences for marketing to our B2B2C financial advisor client audiences. We will look for you to ...

  • Snapchat

    Design Lead, Global Brand Experience

    2 days ago

    Snapchat Los Angeles, United States

    Snap Inc. · is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun toge ...

  • Molina Healthcare

    Lead, Customer Experience

    1 week ago

    Molina Healthcare Long Beach, United States

    Job Summary · Provides customer support and stellar service to meet the needs of our Molina members and providers. · Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. · Provides product and service information, and ide ...

  • Storm3

    User Experience Lead

    1 week ago

    Storm3 Los Angeles, United States

    Lead UX Designer · Location: San Francisco, CA (Hybrid) · A $100m VC-backed SAAS business based in the Bay Area is seeking a Lead UX Designer to contribute to a workplace optimization platform, providing real-time insights for productivity enhancement, space utilization optimiz ...

  • Storm3

    User Experience Lead

    6 days ago

    Storm3 Los Angeles, United States

    Lead UX DesignerLocation: San Francisco, CA (Hybrid)A $100m VC-backed SAAS business based in the Bay Area is seeking a Lead UX Designer to contribute to a workplace optimization platform, providing real-time insights for productivity enhancement, space utilization optimization, a ...

  • Snap

    Design Lead, Global Brand Experience

    1 week ago

    Snap Los Angeles, CA, United States

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun togeth ...

  • Lululemon athletica

    Guest Experience Lead

    1 week ago

    Lululemon athletica Glendale, United States

    lululemon athletica - Americana at Brand [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuri ...

  • Mattel

    American Girl Sales Experience Lead

    1 week ago

    Mattel Los Angeles, United States Full time

    Company Description · CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our ...

  • Snap Inc.

    Design Lead, Global Brand Experience

    2 days ago

    Snap Inc. Los Angeles, United States Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun togeth ...

  • Lululemon athletica

    Guest Experience Lead

    1 week ago

    Lululemon athletica Arcadia, United States

    lululemon athletica - Santa Anita [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all ...

  • UCLA

    Director, Network Services

    1 week ago

    UCLA Los Angeles, United States

    The Director of Network Services will be responsible for leading a team of network engineers and analysts in designing, implementing, and maintaining the university's network infrastructure, including wireless, WAN, wired, research, and firewall services. The Director of Network ...

  • Our National Conversation

    Lead Business Operations Editor

    1 week ago

    Our National Conversation Los Angeles, United States

    **Company Description** · **MISSION STATEMENT** · OUR NATIONAL CONVERSATION (ONC) seeks to reduce partisanship and promote effective solutions to America's challenges. Powered by America's youth, we host a media outlet, produce educational materials and facilitate dialogue intend ...

  • Amcor

    Business Development Account Manager

    4 days ago

    Amcor Los Angeles, United States

    We are global, we are impacting the lives of millions every day, we are making a difference · At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and ...

  • MSX INTERNATIONAL

    Technical Advisor Team Lead

    1 week ago

    MSX INTERNATIONAL Los Angeles, United States

    Title: Technical Advisor Team Lead · Location: Los Angeles, CA, US · with Benefits · **Who We Are** · For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in mana ...

  • The Tiffany Chin Group

    Real Estate Director of Operations

    3 days ago

    The Tiffany Chin Group Los Angeles, United States

    The Tiffany Chin Group, a top-producing residential real estate team in Los Angeles, is looking for a Director of Operations (DOO). · Our DOO is a systems-oriented, self-motivated, highly-organized, flexible professional who understands their role as a protector and conductor of ...

  • Aaxis Commerce

    Salesforce Commerce Functional Lead

    3 days ago

    Aaxis Commerce Los Angeles, United States

    **AAXIS is Looking for a Salesforce Commerce Functional Lead** · **Location**: United States, Mexico or Chile (remote) · **About AAXIS**: · We're AAXIS, a Salesforce Partner and Systems Integrator specializing in Salesforce Commerce (B2B, D2C & Order Management) and composable co ...

  • The Regents of the University of California on behalf of their Los Angeles Campus

    Financial Anl Supv 2

    1 week ago

    The Regents of the University of California on behalf of their Los Angeles Campus Los Angeles, United States

    Special Instructions for Applicants: · Department Summary: Strategy, Planning, and Operations leads and manages a large and complex portfolio of IT projects and programs while establishing partnerships and stakeholder engagement efforts with students, faculty, staff, and external ...

  • KIPP SoCal Public Schools

    Regional Early Literacy Instructional Coach

    1 week ago

    KIPP SoCal Public Schools Los Angeles, United States

    **Who We Are** · KIPP SoCal Public Schools is a nonprofit organization that operates 23 tuition-free, open-enrollment charter public schools, within 20 Local Education Agencies (LEA), educating more than 10,000 students and supporting 6,800 alumni to and through college and beyon ...

  • Adventist Health

    Nutrition Assistant, Part-time

    2 days ago

    Adventist Health Los Angeles, United States Part time

    Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast scope of services ...

  • UCLA

    Program Manager, Security

    1 week ago

    UCLA Los Angeles, United States

    The Strategy, Planning, and Operations department establishes the vision for building partnerships and stakeholder engagement efforts with students, faculty, and staff; this team aligns and manages the IT roadmap, portfolio, programs, and projects with university priorities; and ...