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    Guest Services Representative - Tampa, United States - Oliver Companies

    Oliver Companies
    Oliver Companies Tampa, United States

    1 day ago

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    Description

    Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

    Property Location: TownePlace Suites By Marriott Tampa North/I-75 Fletcher

    Essential Duties and Responsibilities

    Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly

    Registers and processes guests upon arrival and departure

    Demonstrates telephone courtesy and professionalism

    Attentive ly l istens to guests and anticipate s any additional needs or concerns

    Maintains clean and professional appearance of public areas and hotel office

    Uses appropriate selling techniques to maximize revenue and occupancy

    E nsure s all guest accounts are complete and accurate

    Demonstrates a working knowledge of all services and facilities of the hotel and local area

    Complies with the hotel's standard operating procedures and policies

    Assists in monitoring and upholding procedures for safety of guests and hotel team members

    Processes departmental reports

    Assists team members and other departments as needed to contribute to operational efficiency

    Delivers amenities and general assistance to guests as requested

    Performs a dditional responsibilities as assigned by l eadership

    Qualifications

    Strong interpersonal and communication skills

    Strong organizational skills and attention to detail

    Ability to handle stressful situations with poise and professionalism

    Conduct work-related functions in a professional manner

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer. First Name* Last Name* Email* Phone Number* Name Email Location Job Title No file has been chosen Phone number

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