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    Director of Operations - Chicago, United States - Home of the Sparrow

    Home of the Sparrow
    Home of the Sparrow Chicago, United States

    2 weeks ago

    Default job background
    Description
    Based at:

    1991 Duncan Place Woodstock, IL

    Status:

    Full-time / Exempt

    General Description:


    The Director of Operations is responsible for the overall efficiency of agency operations with a focus on enhancing cross functional processes and procedures, systems, information flow and management.

    This role involves working closely with other key leaders to ensure the agency goals and objectives are met efficiently and effectively.

    This position manages and mentors a dynamic team, responsible for Properties/Facilities, Logistics, Quality Management and Technology.
    Primary Responsibilities

    :

    Provide leadership and direction to the Operations team (Properties/Facilities, Logistics, Quality Management and IT), fostering a positive and collaborative work environment which models our core values of

    Passion, Respect, Integrity, Dedication and Empathy .
    Analyze current operational policies and procedures, recommending solutions for improvement where necessary.
    Develop an operational plan, incorporating goals and objectives, which lead towards attainment of agencies strategic plan.

    Partner with Leadership team to ensure annual goals and long-term strategic goals are developed and implemented in the field for operational efficiency, enhanced productivity and to achieve excellence in service.

    In partnership with Finance, create and manage a department budget and assist in the design of improvements to optimize financial performance and operational productivity.

    Participate in board meetings, committee meetings and community events as needed.
    Technology
    Oversee technology infrastructure, ensuring it seamlessly supports the needs of the agency.
    Work collaboratively with IT Manager and contractors to identify and implement new technology solutions to increase efficiencies agency wide.
    Oversee the implementation of robust cybersecurity measures to protect sensitive data and maintain a safe digital environment.
    Properties/Facility Management

    Work collaboratively with Property Manager to ensure all agency facilities are equipped to provide a comfortable, productive, and safe environment for staff and clients.

    Oversee facility renovations, upgrades and construction projects.
    Quality Management
    Work collaboratively with Quality Manager to implement and monitor quality control processes to ensure services meet established standards.
    Oversee compliance with all local, state and federal regulations and codes.

    Logistics
    Work collaboratively with Logistics Manager to optimize efficiency and safety of Logistics operations.
    Qualifications:

    Bachelor's degree in Operations/Project Management, or related field;
    5 – 10 years of experience in operational project management or in related area;
    Expertise in computer technology and software, including Microsoft Office, QuickBooks, and other project management programs;
    Experience reading, understanding, and implementing contractual requirements;
    Exceptional verbal and written communication skills;
    Strong ability to lead by example, foster a positive work environment and model core values;
    Experience in the non-profit sector preferred;
    Self-directed with strong organizational, analytical and problem solving skills.
    Physical Demands:

    Ability to lift to 30 pounds
    Balancing, stooping, kneeling, crouching, crawling, and reaching are required.
    Sitting, standing, and walking for extended periods
    Reports To:

    Donation and Logistics Manager Based out of:

    Headquarters
    Status:

    Full-Time or Part-Time, Non-Exempt Job Purpose:

    Under the supervision of the Logistics Manager, the Mover/Driver will be responsible for orchestrating pick-up, delivery and placement of...

    Reports To:

    Housing Manager
    Based at:

    Headquarters
    Status:

    Contractual (until approx. 6/30/24) Job Purpose:

    The Landlord Engagement Specialist provides landlord recruitment, engagement and retention for clients participating in Home of the Sparrow housing programs in...

    Reports To:

    Store Management on duty Based out of:

    Sparrow's Nest Thrift Stores Part-Time, Non-Exempt Job Purpose:

    A Cashier is responsible for upholding customer service, cash register operations, housekeeping, merchandising, signing, pricing, donation acceptance,...
    Reports To:

    Shelter Manager Department:

    Program Worksite Base:

    Shelter
    Status:

    Non-Exempt; Part-time Schedule:

    Sat. & Sun.

    ,

    2:
    30 – 11:
    00 pm Job Purpose:

    Shelter Staff provides client centered consultation and community support to clients at the Transitional...
    Reports To:

    Shelter Manager Department:

    Program Worksite Base:

    Shelter
    Status:

    Non-Exempt; Full-time Schedule:

    Mon. – Fri.

    2:
    30 – 11:
    00 pm Job Purpose:

    The Case Manager will provide Case Management, Client Centered Consultation and Community Support to clients at the...
    Reports To:

    Store Management on duty
    Status:

    Part-Time, Non-Exempt Job Purpose:

    A Stockroom Receiving Clerk is responsible for receiving, storing, staging & distributing products. The primary focus is the receiving, sorting, and storing of donations in the...
    Reports To:

    Human Resource Manager
    Based at:

    1991 Duncan Place, Woodstock IL
    Status:

    Non-Exempt; Part-time (approx. 25 hours per week) Job Purpose:

    The Human Resource Coordinator is responsible for assisting with a variety of Human Resource functions, such as benefits...
    Reports To:

    Store Management on duty Based out of:

    Sparrow's Nest Thrift Stores Part-Time, Non-Exempt Job Purpose:

    A Cashier is responsible for upholding customer service, cash register operations, housekeeping, merchandising, signing, pricing, donation acceptance,...
    Part-Time:

    Shift Manager, includes evenings and Saturdays (Closed Sundays)
    Job Purpose:

    The Shift Manager is part of the supervisory team in the store. He/she has opening & closing responsibilities & possesses a key to the store. The Shift Manager is...

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