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Clifton

    Sales Support Coordinator - Clifton, United States - Quest Diagnostics Incorporated

    Quest Diagnostics Incorporated
    Quest Diagnostics Incorporated Clifton, United States

    2 weeks ago

    Default job background
    Description

    Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions

    • Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
    • Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
    • QC entry into lab and billing system for all new accounts.
    • Create & maintain client files for audit purposes
    • Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status tocommercial sales representatives.
    • Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
    • Assist Customer Solutions Specialist in the process of newaccount setup and onboarding.
    QUALIFICATIONS

    Required WorkExperience:

    2-3 years technical, billing, or customer support experience

    Preferred Work Experience:

    N/A

    Physical and Mental Requirements:

    N/A

    Knowledge:

    N/A

    Skills:

    • Strong PC skills including Excel, Word, Power Point, and Access
    • Strong communication skills
    • Solid organizational skills
    • Team Player
    • Customer Focused
    • Action Oriented
    • Attention to Detail
    • Ethics and Values
    • Functional Technical Skills
    • Perseverance
    EDUCATION
    Bachelor's Degree
    High School Diploma or Equivalent(Required)

    LICENSECERTIFICATIONS
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