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    Functional Business Analyst - Arlington, United States - CGI Technologies and Solutions, Inc.

    CGI Technologies and Solutions, Inc.
    CGI Technologies and Solutions, Inc. Arlington, United States

    4 weeks ago

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    Description

    **Functional Business Analyst - Help Desk**

    **Category:** Business Analysis (functional and technical)

    **Main location:** United States, Virginia, Arlington

    **Position ID:** J

    **Employment Type:** Full Time

    **Position Description:**

    Working with a team of 20 members to assist a federal client in their day-to-day activities around Momentum Financials and Acquisition ERP system. Being the first line of support, members work directly with the client, resolving and testing issues, preparing for the agency for upgrades and releases and taking on different/new tasks throughout the week.

    **Your future duties and responsibilities:**

    Help Desk Analysts I provide the first point of contact for the user community. The responsibilities of this role include, but are not limited to:

    Entering tickets received via phone or email into Jira tool

    Diagnosing calls and identify the functional issue(s), solution testing if needed

    Responding to users with appropriate functional issue resolution

    Identifying applicable FAQs, training references, and other knowledge resources for callers when providing issue resolutions

    Testing defects and assisting in annual momentum upgrades

    Continued learning of the momentum software and the latest enhancements

    Engaging with other Help Desk agents on open incidents

    Escalating unresolved incidents and/or requests to Functional or if directed by Tier I Coordinator to Tier 2

    **Required qualifications to be successful in this role:**

    Knowledge of Momentum ERP product or similar ERP product though not required, customer service and Business Functional Analyst skills/abilities, SQL is a plus; as well as ability to communicate face to face or by phone with client and provide written answers as well.

    #CGIFederalJob

    #LI-DD2

    CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $54,400- $87,700.

    **Skills:**

    + Business Analysis

    + Customer Service & Support

    + SQLite

    **What you can expect from us:**

    **Together, as owners, lets turn meaningful insights into action.**

    Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

    You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

    Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

    Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

    Come join our teamone of the largest IT and business consulting services firms in the world.

    Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

    CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**

    We make it easy to translate military experience and skills Clickhere (https://cgi-) to be directed to our site that is dedicated to veterans and transitioning service members.

    All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

    CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

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