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    Seasonal Sr. Customer Assistance Representative - Jamaica, United States - Enterprise Holdings

    Enterprise Holdings
    Enterprise Holdings Jamaica, United States

    6 days ago

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    Description

    Overview:

    We are immediately interviewing for our seasonal Customer Assistance Representative Sr. positions

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

    This role is a seasonal full-time position starting as early as May 20th, 2024 and ending on or before October 17th, 2024.

    Pay: $18.25 / hour

    These opportunities are located at: 11201 Queens Blvd, Forest Hills, NY 11375 and 218-30 Hillside Ave, Queens Village, NY 11427

    Responsibilities:
    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications:
    • Must be at least 18 years old
    • Must have two years of college experience OR two years of customer service experience
    • High school diploma or GED equivalent required
    • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work 40 hours per week within our business hours.
    • Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date.
    • Must be able to read, write, and speak English.
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