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    Account Solutions Manager - Irvine, United States - Zuum Transportation Inc

    Zuum Transportation Inc
    Zuum Transportation Inc Irvine, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Account Solutions Manager

    Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. Zuum connects enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.

    As an Account Solutions Manager, you will be responsible for leading and managing a portion of our client solutions team, driving strategic initiatives, and ensuring the delivery of high-quality logistics solutions to our clients. You will play a key role in developing and executing client-focused strategies, fostering strong client relationships, and driving business growth. The Account Solutions Manager will have a deep understanding of the freight brokerage industry, strong leadership and communication skills, and the ability to drive client satisfaction and revenue expansion.

    This is a remote or in-office position.

    Responsibilities:

    • Client Relationship Management:
      • Build and maintain strong relationships with key clients, serving as a trusted advisor and strategic partner.
      • Understand clients' business needs, goals, and challenges to develop tailored logistics solutions.
      • Collaborate with the client solutions team to ensure consistent and exceptional client experiences.
    • Strategic Planning and Execution:
      • Develop and execute client-focused strategies to drive revenue growth, client retention, and customer satisfaction.
      • Collaborate with cross-functional teams, including sales, operations, and finance, to align strategies and deliver results.
      • Stay updated on market trends, industry developments, and emerging technologies to drive innovation and competitive advantage.
    • Solution Design and Implementation:
      • Lead the development of customized logistics solutions for clients, ensuring alignment with their business objectives.
      • Collaborate with the client solutions team and other internal stakeholders to design and implement tailored service offerings.
      • Oversee the successful execution of logistics solutions, ensuring high-quality service delivery and client satisfaction.
    • Team Leadership and Development:
      • Provide strong leadership and guidance to the client solutions team, fostering a collaborative and high-performance culture.
      • Set clear goals and expectations for the team, monitoring performance and providing ongoing coaching and feedback.
      • Develop and implement training programs to enhance the team's skills and knowledge in logistics and customer service.
    • Account Management and Growth:
      • Oversee the management and growth of key client accounts, driving customer retention and revenue expansion.
      • Conduct regular account reviews to identify opportunities for service enhancement and upselling.
      • Collaborate with the sales team to expand service offerings, secure contract renewals, and pursue new business opportunities.
    • Performance Tracking and Reporting:
      • Manage and track the load board daily to ensure client shipments are running on track.
      • Address and escalate issues found within the load board.
      • Monitor key performance indicators (KPIs) and metrics to evaluate client satisfaction, revenue growth, and team performance.
      • Prepare reports and presentations to provide insights on account health, service levels, and business growth.
      • Collaborate with internal teams to implement corrective actions and drive continuous improvement.

    Experience:

    • Proven experience in client management, account management, or a similar leadership role within the freight brokerage industry.
    • Deep understanding of logistics and transportation, including supply chain management, freight services, and industry regulations.
    • Strong leadership and people management skills, with the ability to motivate and inspire teams.
    • Excellent communication and relationship-building skills, with the ability to interact with clients at all levels.
    • Strong strategic thinking and problem-solving abilities, with a focus on delivering client-centric solutions.
    • Results-oriented mindset with a track record of driving revenue growth, client satisfaction, and business expansion.
    • Highly organized and detail-oriented, with the ability to manage multiple priorities and stakeholders.
    • Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field is preferred but not mandatory.

    Zuum offers a competitive total compensation package: medical, dental, vision, 401k, paid holidays, and PTO. Includes 100% employee coverage for medical HMO plans. Applicants must be a U.S. Citizen or a Permanent Resident. A hybrid work schedule will be available after 3 months of on-site training. Those who appear best qualified, based on the written information submitted, will be contacted. Zuum Transportation, Inc. is an Equal Opportunity Employer.

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