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    Customer Service Specialist - San Francisco, United States - Knoll

    Knoll
    Knoll San Francisco, United States

    2 weeks ago

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    Description

    Customer Service Specialist page is loaded

    Customer Service Specialist

    Apply locations CA - San Francisco time type Full time posted on Posted 12 Days Ago job requisition id JR103927

    If you're looking for a fulfilling manufacturing career, you've come to the right place. At MillerKnoll, we're searching for dedicated manufacturing talent to support our business growth. Whether you're looking for an entry-level role or you're a skilled tradesperson, we have a position for you. We offer a competitive hourly wage, generous benefits that start on your first day, and endless possibilities for career growth. Connect with our hiring team today to learn more about available opportunities with MillerKnoll.

    Position Title: Customer Account Representative Customer Service

    Department: Customer Relations

    Reports To: Customer Service Supervisor

    FLSA Status: Non-Exempt

    Posting Date: April-2024

    SUMMARY

    This is a full-time position that works directly with customers and representatives on sales quotations, status calls, delivering and service. Assists on various sales/customer service projects as needed.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Answering calls, assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products. Build customer and representative relations. Build sustainable relationships and trust with customers and representatives through open and interactive communication.
    • Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential.
    • Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
    • Gathers the necessary information concerning customer/representative needs by phone or in person, examines records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.
    • Converses or corresponds with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs.
    • Examines pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action.
    • Responsible for taking a proactive approach to servicing customers.
    • Ensure excellent customer service is provided. Ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
    • Documentation is essential.

    SUPERVISORY RESPONSIBILITIES

    This job has no supervisory responsibilities.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Minimum of one-year experience (preferably in the wholesale home furnishings industry) with excellent verbal and writing skills. Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.

    Must have word-processing computer experience.

    55 wpm typing speed (flexible)

    ADDITIONAL SKILLS: Ability to multi-task, prioritize and manage time effectively.

    EDUCATION and/or EXPERIENCE

    Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience. Transferable customer service and sales skills, interior Design, design, creative arts, or home furnishings industry experience/knowledge.

    BENEFITS AND COMPENSATION

    Salary: $60,000

    Benefits include medical, dental, vision, disability and life insurance; 401K with immediate 100% employer vested matching; profit-sharing; medical and childcare flexible reimbursement plan; 10 vacation days in years 1-4 and increase to 15 days after year 4, then increases with length of employment; discretionary annual bonus; and more

    More about CONRAD:

    CONRAD is a rapidly growing employer with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields, working with a very high quality, unique and specialized product. We offer an excellent compensation and benefits package and promote ongoing career and personal development. We maintain an appropriately casual atmosphere. We are easy to locate in the sunny Bayview district.

    We invite you to visit our website at

    For consideration send your cover letter and resume to:

    Yolonda Greenwell-Reese, Human Resources Dept.

    E-mail:

    Fax:

    Who We Hire?

    Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. Were committed to equal opportunity employment, including veterans and people with disabilities.

    A starting compensation range for this role is $ $23.68. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

    Holly Hunt is a part of the MillerKnoll collective of design brands coming together to remake modern for the 21st century.

    #J-18808-Ljbffr
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