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    Account Manager - Phoenix, United States - FM Industries

    FM Industries
    FM Industries Phoenix, United States

    1 week ago

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    Description

    FM Industries is recognized as a premier manufacturing solutions provider of manufacturing services for the semiconductor capital equipment market. We specialize in build to print, precision machined components, anodization and engineered thermal spray coatings. We have locations in Northern California and Phoenix, Arizona. Since 2002, the business has been part of
    NGK Insulators, based in Nagoya, Japan. Our partnership with
    NGK is highly collaborative and complimentary.


    This Account Manager job description is not intended to be all-inclusive and is subject to change or include other duties as assigned by management.

    To ensure that FM Industries creates a safe and secure workplace, Employment offers are contingent upon the successful completion of a drug and background check

    Account Manager BENEFITS:

    We offer a full complement of benefits including medical, dental, vision, life insurance, short and long-term disability, generous time off plan, observe nine holidays, and a 401k saving plan with a 30% match


    Account Manager DESCRIPTION:

    As an Account Manager at FMI, you will be responsible for managing key customer relationships and building long lasting connections with them.

    You will have the opportunity to identify customer needs, both real and forecasted, while working with cross functional internal teams to meet those needs and contribute to the growth and sustainability of our business by achieving long-term success.

    This role is customer oriented and requires strong collaboration and communication skills.

    It is important to note that this is not a sales role, rather it focuses on building and strengthening strategic partnerships both internally and externally.



    Account Manager ESSENTIAL DUTIES:
    Act as the key interface between the key customers and all internal teams
    Develop trust relationships with major customers to ensure their confidence
    Acquire a thorough understanding of key customer needs and requirements
    Ensure the correct products are delivered to customers in a timely manner
    Resolve any issues and problems faced by customers and deal with complaints to maintain trust
    As arises, deliver bad news and a recovery plan
    Prepare regular reports of progress and forecasts using key account metrics
    Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices


    Account Manager EDUCATION AND/OR EXPERIENCE
    REQUIRED:
    Bachelors Degree and/or 3-5 years of customer support experience
    Experience in Account and Customer Management and managing major national accounts
    Excellent organizational, communication and presentation skills
    Strong relationship building, negotiation, leadership and influencing skills and a positive attitude
    Highly self-motivated and autonomous with self-initiative to undertake or continue a task or activity with minimal supervision
    Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority
    System proficiency, especially in Excel, and ability to learn in-depth internal software programs


    It is important to note that this is not a sales role, rather it focuses on building and strengthening strategic partnerships both internally and externally.
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