Account Manager, UBEReats - Phoenix, United States - Uber

Uber

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the role

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team in Arizona.

This role will focus on post-sales for the SMB segment and help merchants turn potential into reality.

This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations.

By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

What You'll Do

Manage and expand a book of business that consists of the highest value local restaurant groups in Arizona
Collaborate with your accounts and unlock growth and expansion opportunities
Educate the merchants on the value of inapp marketing, Ads, and other product offerings
Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
Maintain merchant retention and facilitate brand expansion
Develop a strong Uberfirst mentality to achieve both personal KPIs and business goals
Collaborate crossfunctionally with Operations, Sales, and Support to problem solve merchant difficulties
Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)

Preferred Qualifications

Experience dealing with integration/POS related issues
Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
Selfstarter attitude and ability to thrive in a fastpaced, autonomous team environment
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, rollup sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problemsolve
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
Effective internal and external communication
Experience in SQL
CRM experience (Salesforce experience a plus) Google Suite Experience is highly preferred