About Nihar Shah:
-Worked as the Exclusive Marketing & Distributing Account Executive for line of SAAS websites being sold in United States.
- Worked alongside Technical Team in Hyderabad,India to manage patch fixes, website responsiveness, SEO optimization, hosting, and SSL cybersecurity.
- Excelled at tracking performance metrics such as total revenue, market penetration, Customer retention rate, and Lifetime Customer Value.
- Managed team that generated 80 Indian Lakhs of sales
Experience
-Investigated and resolved customer queries with a keen focus to provide value-added services.
-Maintain accurate records of customer interactions with compliance to HIPAA, PHI standards utilizing Complaint Management Systems
-Achieving internal/external customers satisfaction by showcasing exemplary product knowledge and Technical Support skills
- Worked directly with Hub Supervisor to manage Team Metrics such as Product Returns, Response Time for Customers, and Internal Investigations
Education
UCF Graduate - 2014-2018 Biomedical sciences
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