Receptionist - North Richland Hills, United States - Workforce Solutions for Tarrant Co.

Workforce Solutions for Tarrant Co. North Richland Hills, United States

1 week ago

Description

Job Summary

This position is responsible for handling a variety of tasks related to the customer service of our patients, staff and community providers.

Job Qualifications:

Education

High School Graduate or G.E.D. equivalent

Experience

Must be proficient in the operation of computer applications (specifically MS Excel)

Skills

Ability to communicate effectively with staff, patients and families in both English and Spanish
Ability to serve as a link between multiple departments
Ability to articulate and demonstrate A to Z Pediatric Therapy's mission, values and policies to staff and clients
Ability to follow directions and carry out instructions that are in line with company and departmental goals
Ability to identify key information in order to apply it to the appropriate processes
Ability to multi-task in a fast-paced, high-volume environment
Highly organized and detail oriented with strong project management skills
Flexible, responsive, and confident multi-tasker able to handle multiple deadlines and accommodate shifting priorities
Exhibit a "can-do" attitude and willingness to lead and follow as a team player
Ability to work with a multiline phone system to answer and redirect calls as necessary
Ability to display a professional and courteous appearance and attitude to all visitors and staff. Present a "face of A to Z" appearance.

Environmental and Working Conditions

Indoor climate-controlled environment with the use of computer, printer, fax machine, copy machine, calculator and multi-line telephone system.

Physical and Mental Effort

Duties are performed primarily in an office setting. Work requires long periods of sitting, speaking, hearing, seeing and the ability to articulate clearly; use of hands and fingers, bending and reaching. Ability to operate objects and equipment, reach with hands and arms. Ability to work with computer for long periods of time. Ability to work flexible schedule. Requires ability to handle stressful situations in a calm and courteous manner at all times. Requires working under stressful conditions to meet deadlines and agency needs.

Essential Functions

Work independently and as part of a strong team in a results driven environment
Answer inbound calls with excellent customer services
Make outbound calls as need arises to patients, physician offices and insurance companies
Establish relationships with staff, patients and community providers
Schedule appointments, meetings and update records
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Establish a rapport with visitors that aligns with A to Z Pediatric Therapy's mission and values
Monitor & disseminate electronic faxes to the appropriate employee and/or department
Participate in proactive team efforts to achieve departmental & company goals
All other duties as assigned

Statement if Understanding: I have read the above job description and essential functions. I understand and agree to carry out these responsibilities as assigned. i understand and acknowledge that nothing contained in this job description may be construed as limiting my employer's right to discipline or terminate my employment at anytime for failure to perform satisfactorily.

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