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    Patient Communication Coordinator - Irvine, United States - Pedes Orange County

    Pedes Orange County
    Pedes Orange County Irvine, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $17 to $22/hr DOE

    Overview:

    The Patient Communication Coordinator is responsible for answering heavy multi-line telephone, triaging calls, taking messages, and scheduling appointments. The Patient Communication Coordinator serves as a liaison between caller and medical support staff and clinical departments.

    Responsibilities:

    • Answer all incoming calls
    • Transfer calls to appropriate coordinator/department
    • Register patients into EHR system
    • Schedule patient appointments
    • Check Voicemail throughout the day and send voicemail notifications
    • Return patient calls in a timely manner
    • Provide coverage to Front Desk as needed
    • Assist with Medical Records Request as needed

    Qualifications/Other Requirements:

    • High School Diploma or equivalent
    • Must have excellent telephone etiquette and customer service skills
    • Maintain calm and positive attitude in stressful situations. Have the ability to respond to changing workload and work environment
    • Must be able to multitask
    • Ability to manage multiple phone lines.
    • Excellent communication and organizational skills
    • Previous experience working in a medical office preferred
    • Bilingual fluent in Spanish preferred

    Benefits:

    • Dental, Health and Vision Insurance
    • 401K
    • PTO

    Schedule:

    • Monday to Friday
    • 8 hour shift

    Physical Requirements:

    • Must be able to sit at a desk for up to 8 hours a day.
    • Walking and standing are occasionally required
    • Must be able to lift up to 15 lbs. on a regular and continuing basis.
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