- Handling inbound patient calls, providing effective information and solutions about products or services.
- Ability to identify and analyze patients' concerns and provide recommendations or solutions.
- Responds to inquires in a thorough, timely and courteous manner.
- Timely processing/facilitation; processes telephone orders by preparing patient paperwork.
- Verifies insurance and/or other method of payment.
- Relay insurance coverage and patient responsibility to referral sources, sales team and patient.
- Discuss patient responsibility and documentation required for billing of services.
- Completes all necessary paperwork and data entry in an accurate and efficient manner to facilitate the accounts receivable and delivery of the order placed.
- Coordinates the delivery and setup of equipment, supplies and services with appropriate departments.
- Ensures deliveries and setups can be arranged in a timely manner.
- Accurately and clearly documents all activity in patient records maintaining privacy of information in compliance with HIPAA and other applicable rules and regulations.
- Resolves patient concerns by identifying problems and works with supervisor to coordinate appropriate corrective action.
- Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
- Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
- Maintain the skills and qualifications necessary to provide or support quality care, including attendance at companywide educational programs.
- Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.
- Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
- Upon employment, all employees are required to fully comply with Company's policies and procedures.
- Minimum Education: High school diploma or GED
- Minimum Experience: Two years in a related administrative/customer service role; healthcare or medical office and 6 months working with healthcare insurance.
- Preferred Education: Associates Degree in medical office management or related
- Preferred Experience: Insurance authorization and/or precertification. Knowledge of home health, DME and Enteral nutrition products.
- Proficient in Microsoft suite of products including Outlook, Word and Excel.
- Strong basic math and accounting skills.
- Strong critical thinking and problem solving skills.
- Must possess a strong sense of urgency and attention to detail. Excellent written and verbal communication skills.
- Proven ability to work independently at times and within a team.
- Ability to adapt to change. Demonstrated ability to prioritize multiple tasks to meet deadlines.
- Demonstrated ability to interact in a collaborative manner with other departments and teams.
- Must be able to speak, write, read and understand English. Proficient in Spanish a PLUS.
-
Customer Support Representative
2 weeks ago
OZ Digital LLC Houston, United StatesOZ Digital LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our pr ...
-
Sales Support Representative
3 weeks ago
Ferguson Enterprises, LLC Houston, United States**Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...
-
Support Service Representative
3 weeks ago
Senior PsychCare Houston, United States**Senior PsychCare has an immediate need for a Support Service/Documentation Specialist** · The **Support Service Representative** is an** Entry Level** position that works within the Patient Intake Department and is primarily responsible for assisting the clinicians and clients ...
-
Customer Support Representative
3 weeks ago
Tekmetric Houston, United States**About Tekmetric** · Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first. · Founded ...
-
Customer Support Representative
2 weeks ago
Ambassador Collision Houston, United States**Our Story** · CARSTAR Ambassador Collision is an I-CAR Gold Class certified collision center, offering a comprehensive range of services, including bodywork, automotive painting, mechanical repair, frame repair, windshield repair and installtion, as well as wheel and tire repai ...
-
Technical Support Representative
2 weeks ago
Affinitiv Houston, United States**Join our award-winning A-Team** · Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. · Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive ...
-
Customer Support Representative
1 week ago
Nas Management, Inc. Houston, United StatesWe provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership, we have seen rapid growth and are in immediate ...
-
Systems Support Representative
10 hours ago
Baylor St Luke's Medical Center Houston, United States**Overview** · Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of m ...
-
Customer Support Representative
1 day ago
Darr Equipment Co. Houston, United States**Position Overview** · The primary job function of the CSR is to increase revenues in the Parts, Service and Rental Departments by supporting our customers with best in class customer service. CSR's will align with both Darr and 54 equipment/solution sales reps to "own" the cust ...
-
Customer Sales Support Representative
1 week ago
Trophy Windows, LLC Houston, United StatesWe are looking for a customer-oriented sales support representative for a growing manufacturing company. A sales support, or SSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and e ...
-
Product Support Sales Representative
3 weeks ago
Mustang Cat Houston, United StatesThe Product Support Sales Representative is responsible for the sales of Mustang's parts and service solution. · **Benefits include**: · - Great Work-Life Balance · - Tuition Reimbursement · - Vast Growth Opportunities · - Job Stability · - Full-Time Benefits to Include: Medical, ...
-
Inside Sales Support Representative
2 weeks ago
Arthur Lawrence Houston, United States**Must-Have**: · - 2 -3 years of experience as an **Inside Sales Support Representative in the Oil and Gas Industry**: · - Develop strong product/price knowledge as well as customer knowledge · - Engage in cold-call prospecting with current customers to nurture client relationshi ...
-
Underwriting Support Representative Ii
3 weeks ago
SageSure Houston, United States**Overview**: · SageSure Insurance Managers is seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. The Underwriting Support Representative I will be responsible for processing policy information in vari ...
-
Receptionist/customer Support Representative
1 week ago
Trophy Windows, LLC Houston, United StatesWe are looking for a cheerful receptionist / Data Entry person that is capable to move up and grow with our company. We are a growing manufacturing company in the homebuilder market. We are looking for a detailed, patient, empathetic, problem-solver to join with us. · Homebuilder ...
-
Inside Sales and Support Representative
1 week ago
TWFG Insurance The Woodlands, United States**THE WOODLANDS FINANCIAL GROUP** · **JOB TITLE: Inside Sales & Support Representative** · **Reports To: VP, Inside Sales** · With over $1 Billion in written premium, TWFG is one of the largest and fastest growing P&C firms in the United States. · The Inside Support Representativ ...
-
Associate Operations Support Representative
2 days ago
CenterPoint Energy Houston, United States**Date**:May 1, 2024 · **Location**: Houston, TX, US, 77011 · **Company**:CenterPoint Energy · **CenterPoint Energy and its predecessor companies have been in business for more than 150 years.** · **Our Vision**: Our vision is to become the most admired utility in the United Stat ...
-
Product Support Growth Sales Representative
2 weeks ago
Mustang Cat Houston, United StatesMustang Cat is hiring a Product Support Growth Sales Representative to provide unique Parts and Service solutions to our Oil & Gas customers. · **Benefits include**: · - Great Work-Life Balance · - Tuition Reimbursement · - Vast Growth Opportunities · - Job Stability · - Full-Tim ...
-
Bilingual Customer Support Representative
4 days ago
Ambassador Collision Houston, United States**Our Story** · CARSTAR Ambassador Collision is an I-CAR Gold Class certified collision center, offering a comprehensive range of services, including bodywork, automotive painting, mechanical repair, frame repair, windshield repair and installtion, as well as wheel and tire repai ...
-
Customer Service/sales Support Representative
2 weeks ago
Compressor Engineering Corporation Houston, United States***: · Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately. · **POSITION KEY ACCOUNTABILITIES/RESPONSIBILITIES**: · 2. Entering/processing quotations, orders, parts returns, credits, and invoicing throu ...
-
Support Representative
4 days ago
United Airlines Houston, United States· There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means ...
patient support representative - Houston, TX , USA, United States - Aveanna
Description
Patient Support Representative (REMOTE)ApplyRefer a FriendBack
Job Details
Requisition #:
195631
Location:
Houston, TX 77095
Category:
OT
Salary:
$19.00 per hour
Position Details
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients.
We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Position Overview
The Patient Support Representative handles inbound calls from our patients and their family members, providing information and responding to their inquiries with patience, empathy and efficiency.
The Patient Support Representative is responsible for accurate and detailed database entry based on complete information collected and updated on a regular basis.
The starting pay for our Patient Support team is $19.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan and 100% RemoteMust be available to work Saturdays from 8-1pm CST
Essential Job Functions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Equal Employment Opportunity and
Affirmative Action:
Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Apply