Customer Support Representative - Houston, United States - Ambassador Collision

Description

Our Story

CARSTAR Ambassador Collision is an I-CAR Gold Class certified collision center, offering a comprehensive range of services, including bodywork, automotive painting, mechanical repair, frame repair, windshield repair and installtion, as well as wheel and tire repair.

Our extensive auto insurance network ensures hassle-free and timely repairs for our customers.


Our Vision

With our third location off TX-249 opened last year, our vision is to be a recognized leader in the auto body industry, expanding across the state of Texas.

We're a company that fosters the development of estimators, not just their hiring.

If you're looking for a long-term position in an inviting and exciting environment, Ambassador Collision is the right fit for you.

Work Location
Ambassador Collision (Griggs, Central Houston)

4720 Griggs Rd

Houston, TX 77021

Mon - Fri: 8:00 AM - 6:00 PM

Sat: 9 AM - 1 PM


Sun:
Closed


Qualifications

• Must be authorized to work in the United States.
• Must pass all preemployment screenings, including background and MVR checks.

- _
Must_
be able to communicate in English and Spanish effectively
:

• Must be able to converse affectively and professionally in person and over the phone.
• Valid driver's license and clean driving record.
• High school diploma or equivalent; postsecondary education in a related field is a plus.
• Proficiency in CCC software
• Indepth knowledge of collision repair processes, parts, and materials.
• Advanced understanding and knowledge of repair processes/procedures.
• Exceptional customer service and communication skills.
• Ability to prioritize tasks, adapt in a fastpaced environment, and provide personable, friendly customer service.
• Detailoriented with strong organizational skills.
• Ability to understand instructions, both written and verbal.
• Ability to perform consistent physical activities, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.

Benefits

• Comprehensive benefits package (Health, dental, vision, life insurance, and 401(k), coming soon).
• Paid time off.
• Paid Skilled Training and Certifications (I-CAR and ASE).
• Industry Comparable Pay paid weekly.
• Tools and resources provided for efficient job performance and growth.
• A friendly and diverse work environment with likeminded individuals.
• There are lots of opportunities for growth with flexible schedules.
• Routine teambuilding events.

Responsibilities:

• Providing accurate information about products, services, policies, and procedures.
• Resolving customer issues or complaints efficiently and effectively, striving for firstcall resolution whenever possible.
• Maintaining a positive and helpful attitude, even in challenging situations.
• Escalating complex issues to higher levels of management or specialized departments when needed.
• Document customer interactions and updating customer records in the company's database.
• Identify opportunities to upsell or crosssell products or services to customers.
• Keep up to date with promotions and company policies to provide uptodate information to customers.
• Practice in ongoing training and professional development to improve skills and knowledge.
• Collaborate with the repair team to ensure seamless repair processes.
• Maintain accurate records of repairs, including parts used, labor hours, and relevant information.
• Familiar with Windows OS, Microsoft Word and Excel, and Google Business Suite.

Pay:
$ $17.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson
• Office

Work Location:
In person