Customer Support Representative - Houston, United States - Tekmetric
Description
About Tekmetric
Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.
Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.
Our customers love our products. We love serving them. And we love the journey we're on together.
Come build with us
What You'll Do
- Ensure customer satisfaction by providing exceptional customer service in a courteous and timely manner all the while showing empathy and kindness.
- Maintain transparency with customers when analyzing product errors
- Responsible for communicating with the development team when bugs are identified and advocating on behalf of Tekmetric customers.
- Maintain customer records by updating customer tickets, account information, etc.
- Maintain product knowledge, industry knowledge, and have a strong soft skills set.
- Solicit feedback from customers through reviews.
- Meet or exceed established performance requirements
What You'll Bring
- A minimum 1 year of experience in a customerfacing organization (experience with a SaaS company is preferred)
- Understand basic technical and software troubleshooting concepts
- Strong empathy for customers AND passion for growth
- Great interpersonal skills with a problemsolver mentality
- Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
- A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- A strong aptitude for quickly building rapport with customers
- A selfstarter attitude with solid organizational skills and attention to detail
- Strong written and verbal communication skills
- Strong technical acumen
- Must be able to work 8 am to 5 pm shift (PST)
Who You Are
- _Build things that matter_:
- You have a love of building something new or improving on current processes and care about making a positive difference.
- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
- _Yes before no_:
- You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
- You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.
What We Offer:
Healthcare Insurance and Leave:
- Flexible and remote work opportunities
- Generous PTO
- Exceptional leave programs for all of life's moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
- Excellent Medical, Dental, Vision and Prescription Drug Coverage
Financial Benefits:
- 401(k) Retirement Savings Plan with a 6% Match
- Employer covered STD, LTD, Life and AD&D Insurance Programs
- Up to $60 monthly for wellness expenses and activities
- Education Assistance
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities
- Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful._
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