Customer Sales Support Representative - Houston, United States - Trophy Windows, LLC

Description

We are looking for a customer-oriented sales support representative for a growing manufacturing company.

A sales support, or SSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best SSRs are genuinely excited to help customers. They're detailed, patient, empathetic, and passionately communicative. They love to talk. Sales support representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these SSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer issues. The target is to ensure excellent sales support standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Responsibilities

• Manage of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with sales staff and customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven sales support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma
• Hours are 7AM to 4PM

Pay:
$ $18.00 per hour


Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Language:

• Spanish (required)

Work Location:
In person