- Provide remote support and system monitoring for clients throughout the US
- Proactively address system issues as they arise
- Knowledge of Control systems (Control4 / Savant / Crestron / Lutron) - make basic code changes and troubleshooting
- Perform service tasks in an efficient and quality conscious manner including, but are not limited to:
- Responding to client requests via phone/email, system checks, & client check-in calls
- Communicate proper steps and best practices to the client for use of AV & Control system
- Remotely perform preventative maintenance of client systems (Via provided service tools)
- Perform remote installation of control programs (Control4 / Savant / Crestron / Lutron) Firmware - upload and download
- Test integrated systems and components via remote access
- Schedule, dispatch and manage service technicians for site visits
- Weekend on-call rotation is a requirement.
- Additional duties as assigned
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IT Support Specialist
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Ca-consumer Lending Support Specialist
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CEFCU San Jose, United StatesAre you ready to make the most of your talents and abilities, while helping others make the most of their finances? · - CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when member ...
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Support Specialist
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Service Support Specialist - San Jose, United States - Guitar Center, Inc.
Description
We are hiring for a new worldWe are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.
We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues.
Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.
Position Summary:
Service Support Specialist
As an Service Support Specialist your role will harness your expertise in smart home technology or commercial AV integration engaging with clients troubleshooting issues and finding solutions.
Responsibilities will include, but will not be limited to the following:
The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound.
Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.The Guitar Center Company operates through several business divisions.
Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States.
2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952.
AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.