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    Associate Director/Student Success - Milwaukee, United States - Marquette University

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    Description

    JOB REQUIREMENTS:
    Position Overview Be The Difference Begins with Great People.

    Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community.

    We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world.

    Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.


    We believe in our mission:

    The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others.

    These core values guide our relationships with our students, each other, and our community.

    Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off to start, and tuition benefits for employees, spouses, and dependents with no payback requirement For more information, please view the 2024 Total Rewards Guide..

    A complete Position Overview for this position can be found on Marquette University's employment website. Duties and Responsibilities 1. Manage operations of campuswide student success physical and virtual ""Ask Me Desk"" and develop leadership of its staffing.

    Manage the Center's Ask Me Desk, to ensure the delivery of appropriate assistance, timely intervention, communication, and effective referral of students to offices across campus.

    Develop organizational and operational policies and procedures to support the needs of the center and meet the established goals. Recruit, select, train, supervise, and evaluate Ask Me Desk student employees.

    Collaborate with ""anchor program"" directors to facilitate training and staffing of desk by anchor program full time staff (as appropriate) Serve as a mentor to staff and student employees working in the and with the center.

    Maintain and communicate accurate data regarding Ask Me Desk inquiries; monitor staff tracking, review data regularly, share reports with LCSS Director Manage an academic triage process that builds mentorship, engagement and provides support of student success..

    A complete list of Duties and Responsibilities for this position can be found on Marquette University's employment website.

    It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.


    OTHER EXPERIENCE AND QUALIFICATIONS:

    Required Knowledge, Skills and Abilities Bachelor's degree in higher education, counseling, student affairs, or related discipline. A minimum of 3 years of related experience supporting academic success of diverse students in higher education environment. Exceptional customer relations and interpersonal skills.

    Build and maintain collaborative relationships to work effectively with others in a team setting through shared responsibility, empathy, and respect; seek and appreciate the viewpoints of those from diverse cultures, races, ages, genders, religions, and lifestyles.

    Excellent written and verbal communication skills; Active listener with ability to ask appropriate questions and uncover needs. Ability to exercise good judgment and discretion in handling of sensitive issues. Ability to anticipate program and staff needs, take initiative and be a pro-active team member. Demonstrated ability to multi-task and not be hindered by frequent interruptions. Accuracy an attention to detail and the maintenance of confidentiality when accessing privileged information.

    Dependable and trustworthy with a strong work ethic and professional connections Independent, and innovative self-starter who can learn rapidly and can adapt to changing situations.

    Proficient in Microsoft software/applications....

    A complete list of both Required and Preferred Knowledge, Skills, and Abilities for this position can be found on Marquette University's employment website.


    APPLICATION INSTRUCTIONS:


    Apply Online:
    Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.


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