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Washington, D.C.

    Service Training Business Partner - Washington DC, United States - Esri

    Esri
    Esri Washington DC, United States

    2 weeks ago

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    Description

    The mission of our Resource Management Office (RMO) is to optimize deployment of our Professional Services workforce by assigning our professionals to roles that satisfy the needs of our external clients, develop our people, and support our strategic business priorities.

    In the Resource Management Business Partner role, you will act as a trusted advisor, partnering with our technical staff, team leads, engagement owners, department managers, and leadership to understand firm and pending demands; as well as staff capabilities, interests, and availability to recommend assignments of correctly skilled staff to support our customers.

    You will help to ensure assignment and forecasting accuracy, feed Professional Services Automation System (PSA) enhancement requests, suggest and implement process efficiencies, and assist in capacity and skill gap or demand planning.

    In this role, you will effectively manage your time independently to balance support across their internal clients, and various elements.

    Establish self as a trusted advisor, partnering with assigned department points of contact on strategic resource management and planning
    Champion the resource management function and workflows within Esri Professional Services
    Facilitate fulfillment of project staffing requests, prioritizing resource requests, working with project managers, engagement owners, team leads, and other stakeholders as appropriate to ensure resource requirements are fulfilled with the appropriate individuals within the necessary timeframe; this may include support for third party sourcing as required, and providing analysis and trend information to assist in the recruiting process
    Support workload balancing, prioritization, resource scheduling, and integration of resources into multiple projects in order to maintain optimal utilization of resources
    preparing and distributing materials as needed, and capturing all follow up actions and notes
    Analyze data from various reports on resource demand vs. availability, staff over allocations, skill gaps, billability metrics, and more
    Work with department, RMO Manager, and other stakeholders as appropriate to identify skill gaps and requirements to support internal staff training and development goals
    Review and recommend modifications to internal processes as needed for process improvement, workflow efficiency and effectiveness to best support our internal customers
    Support PSA skill data reviews, maintenance, and process updates
    5+ years of professional work experience in a similar position, or supporting similar responsibilities
    ~ Demonstrated work experience in resource management, project management, and/or customer service
    ~ Interest in and ability to learn and understand high-level technical requirements and translate into skills required to staff work
    ~ Bachelor's degree in business administration, human resources, communications, or a related field

    Familiarity with Professional Service Automation systems (PSA) preferred, Kimble PSA experience a plus

    Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

    Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; and other business and organizational needs.

    At Esri, diversity is more than just a word on a map. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here .

    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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