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Box Office Manager - Doral, United States - Longwood University
Description
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TERM:
As early as January 29th-May 17th with additional training dates as needed.
POSITION DESCRIPTION:
We are seeking a seasonal Box Office Manager to oversee all ticketing operations in the lead-up to and during the 48th ATLFF, April 25 – May 5, 2024.
RESPONSIBILITIES
:
Reports to the Operations Director
Works extensively within ticketing and virtual platform, Eventive
Maintaining and overseeing the operation of ATLFF's online ticketing platform for up to 200 events
Manage box office operations, including but not limited to:
the creation of events, enforcement of policies, running of reports, and interfacing with customers
Enter and track comp requests
Manage multiple email and voicemail inboxes and return communications in a timely manner.
Maintaining ongoing evaluation of seating inventory, including holds
Assess/Secure box office signage and prepare daily materials for all venues
Prepare venue boxes for off-site venues with box office supplies in advance of the Festival
Interview and hire festival Box Office Staff with the support of Operations Senior Staff
Train Box Office Leads/Box Office Associates on ticketing software for sales at festival venues
Manage badge holder RSVPs from attendees, filmmakers, sponsors, and VIP Guests
Works closely with the Programming Department to ensure correct details and assets are represented, including film descriptions, stills, screening times, and virtual film content.
Maintain and distribute passes as needed; managethe procedure for the physical/virtual distribution and maintenance of festival badges/passes
Generate final box office reports for each event with ticketing
Reconcile box office & report totals every night of the festival
Solve critical issues in a timely and professional manner
Write a comprehensive post-festival report covering your areas of responsibility
REQUIREMENTS:
Experience supervising a team
Training, if needed, will be provided for the festival ticketing system, but the successful candidate must be a creative self-starter who is capable of independently managing detail oriented tasks on a deadline and efficiently work with other members of the ATLFF team.
Leading up to the festival and for the duration, this position will be the front line of ATLFF customer service.
It is extremely important that the Box Office Manager is an effective communicator and problem solver, and a personable, friendly, customer-service oriented team member.
TIMEFRAME & HOURS:This temporary, seasonal position that pays a flat rate and does not include benefits. The Box Office Manager is expected to work flexible hours February – April on some evenings and weekends and be onsite full-time during the 48th Atlanta Film Festival (April 2- May 5,
COMPENSATION
$5000-$6000, depending on experience.
You will be successful in this role if you:
Balance all channels of customer service
Fully utilize support systems
Demonstrate the ability to multitask
Exhibit the ability to maintain productivity while working with minimal supervision
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