- Create a positive first impression with our members by gathering necessary information from the new member to ensure a seamless first time use at their pharmacy or provider's office.
- Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership.
- Manage member inquires via incoming calls or emails within established turnaround times.
- Ensure all first attempts of contact with new members are made within 24-48 hours from when a file is made active in the our proprietary system.
- Identify and resolve members needs to achieve the ultimate customer experience.
- Be able to assist and answer questions regarding registering online for their member portal access.
- Listen to member or client service problems by determining the cause of the problem and identify the best solution for resolution.
- Document all communication and upload appropriate documents in our internal database.
- Create and maintain clear and concise documentation of member conversations within the internal database.
- Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.
- Participate in ongoing training to enhance job skills and knowledge.
- Act in compliance with security policies and procedures.
- 1+ years of experience in a customer service role, preferably in a call center environment.
- Bilingual in Spanish
- Strong interpersonal skills and ability to build relationships with internal and external stakeholders, including educating members on the benefits of our membership.
- Excellent attention to detail to ensure full onboarding of our members and complete documentation.
- Ability to problem solve to handle member questions and nuances as they arise.
- Strong written and verbal communication skills with ability to adapt communication style depending on audience.
- Ability to work independently and as a member of a team.
- Understanding of Worker's Compensation Claims Process.
- Working knowledge of Workers Compensation settlement types, settlement verbiage and timelines.
- Able to review and educate members on medical treatment, claim process and/or Medicare Set-Asides.
- Experience in the healthcare, pharmacy, insurance, and/or related industries.
- Multi-lingual with working fluency in a language other than English, with a preference for Spanish.
- Medical, dental, vision, supplemental plans, and flexible spending accounts
- 401 (k) plan
- Generous paid time-off and holidays
- Company Paid Short-term disability, Long-term disability and Life Insurance plans
- Common Sense Casual Dress Code
- Located just outside of Boston, our home office is located in Wilmington, MA and easily accessible from multiple routes unlike traveling in the Boston traffic
- Our home office has building amenities such as a cafeteria that serves breakfast and lunch as well as multiple fitness areas free to you as an Ametros Employee
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Member Onboarding Specialist - Wilmington, United States - Ametros
Description
Job Type
Full-time
Description
Ametros Financial is a collaboration of insurance and healthcare professionals with a vision to revolutionize how medical care and healthcare payment processing is coordinated for patients, insurance payors, and providers with cutting edge technology, continuous innovation, and world class service enabling those seeking care to live happier, healthier, and more productive lives. Our depth of expertise in the insurance, healthcare, financial services and software industries has positioned us to develop the best product in the marketplace for managing medical treatment, ensuring regulatory compliance, and solving complex billing and payment issues in the healthcare world. Our patented card and systems allow injured workers (our Members) to receive medical treatment seamlessly and gain access to cutting-edge billing support, while remaining in compliance with Medicare and other regulatory requirements. The ideal candidate will enjoy a fast-paced, innovative environment that emphasizes individual accountability with the support of a team structure. For more information about Ametros please visit to learn more
The Ametros team is made up of critical-thinkers, innovators and ambitious professionals who are driven towards success by leveraging innovative approaches and technology in the insurance and healthcare services sectors. Ametros Financial offers a competitive benefits package that includes medical and dental insurance, as well as paid vacation time.
The Opportunity:
We are seeking a bilingual Member Onboarding Specialist to assist in creating a positive first impression with the members on our platform by providing a seamless transition into using Ametros for their future medical needs. The position requires excellent phone and email skills with the ability to adapt correspondences to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals. If you thrive in a fast-paced innovative environment that emphasizes individual accountability with the support of a team structure, come join us
Your Day-to-Day:
What you bring to the team:
To make a thriving company culture, you need an identity. You need hard DNA, not just fluff. Our DNA is rooted in providing timely, effective and empathetic assistance to those who need it most. Come be part of a team that not only believes in doing this but is obsessed with it The Ametros culture provides both an exciting and rewarding place to grow your career while making a difference to those we call members. You will be encouraged from day one to be a vital piece of our puzzle to revolutionize the healthcare industry. Our employee's actions are guided by the five simple concepts of the Ametros "Words we Work by" Agile, Collaborative, Innovative, Passionate, and Committed.
We offer a comprehensive benefits package including:
Ametros is an Equal Opportunity Employer
Salary Description
$24.00-$27.00 per hour
