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    Account Manager - Pleasanton, United States - Hubstaff

    Hubstaff
    Hubstaff Pleasanton, United States

    2 weeks ago

    Default job background
    Description
    Cheetah


    HQ:
    Pleasanton, California, United States

    Remote job

    Apr 12
    General Job Description
    Cheetah ) is looking for a results-driven Account Manager to be responsible for all account management job duties after the account is closed with the Account Executives. The successful candidate will be able to elevate company standards, achieve revenue goals and meet clients expectations.

    If you love working in a fun and energetic culture, and you love to win, this is the place for you.

    Major Duties and Responsibilities

    High level objectives include:
    Manage 150 Accounts
    Accounts order weekly
    Orders are profitable
    Monthly Revenue and product margin growth

    Key Responsibilities include:
    Day to day support
    Delivery Delays

    OOS
    Same Day
    OOS
    Recurring Order Issues / Adjustments
    Delivery Day Adjustments
    New Product Requests
    Manually take / input orders for legacy customers
    Business Reviews and Volume Analysis
    Quarterly Business Reviews to monitor satisfaction and grow the business.
    Operational Performance Review for key KPIs
    On Time
    Upcoming Seasonality Expectations
    Understand the customer's monthly, quarterly, or seasonal menu adjustments
    Identify opportunities to sell new products
    Adjust weekly volume estimates
    New product introductions
    Keep customers informed of new / interesting products relevant to their business
    New features and app updates
    Educate customers on new features and functionality in the app / on the website
    Training
    Help customer train new staff on use of the app / website
    Industry Expertise
    Leverage Cheetah staff and affiliates (category managers, buyers, brokers) to advise customers.
    Ask for referrals
    Happy customers love to talk about us
    Grow the catalog for customers
    If customer places regular, consistent orders, help then process new item requests

    You Have/Are:
    Experience working in restaurants is preferred
    You're self motivated and get things done
    You think by putting yourself in the shoes of the user
    You are very analytical and communicate clearly
    You are comfortable getting your hands dirty
    You're passionate about restaurants and small businesses and committed to building a powerhouse from the ground up
    Coachable, flexible and self-motivated. You can hit the ground running, and your drive to succeed is off the charts
    An excellent communicator with professional phone and in-person skills.
    Being creative and thinking on your feet isn't just something you're good at, it's something you love. When faced with a new challenge, failure simply isn't an option
    Must be able to work Monday through Friday 9am to 5:30pm PST
    Must have account management experience for SMBs or Restaurants
    Must be Bilingual in Spanish
    For faster processing, send your resume to with

    Subject Line:
    Bilingual Account Manager

    Experience levels:
    Beginner yrs), Intermediate yrs)

    #J-18808-Ljbffr
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