- Handle a high volume of inbound calls from patients in a professional and positive manner
- Provide accurate messaging documentation if applicable
- Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
- Maintain and manage accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
- Document all call information according to standard operating procedures
- Handles outbound calls upon request
- Schedule follow up appointments according to patient needs in accordance with providers guidelines
- Ensure patient no-shows and cancellations are followed up with in accordance to practice policy
- Be knowledgeable of all monthly promotions offered and share with patients accordingly
- Understand and maintain HIPAA regulations
- Special projects and other duties may be assigned as needed.
- High School diploma or equivalent required
- Excellent written, verbal, and listening skills
- Strong interpersonal, time management, and organizational skills
- Proficient in relevant computer applications (Word, Excel, PowerPoint, GSuite, etc.); data entry and typing
- Above average customer service skills and the ability to remain calm in stressful situations
- Bilingual Spanish a plus
- Prior experience in a medical environment, and an understanding of medical terminology
- Rotating Schedule – including days, evenings, and weekends
- $ $20.00/hour to commensurate with experience
- Medical Insurance/Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Company Paid Term Life Insurance & Long-Term Disability
- Supplemental Insurance Benefits
- Employee Assistance Program (EAP)
- Retirement Plan - 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Career Development Programs
-
Member Service Representative
1 week ago
Rye Ymca Rye, United StatesUnder the supervision of the Membership Operations Director, the Membership Services Representative (MSR) is responsible for ensuring that the daily operation of the membership desk is of high quality. The MSR will be responsible for providing leadership with implementing Listen ...
-
Patient Service Representative
3 weeks ago
Summit Health Rye, United States**Essential Job Functions**: · - Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. · - Answer the telephone promptly and dealing with callers ...
-
Customer Service Representative
3 weeks ago
TransOcean Import Port Chester, United States Full timeCustomer Service Representative · Responsibilities include: · - Data entry · - Processing order changes · - Answering phones · - Issuing return authorizations · - Support sales force · - E commerce background a plus · - Knowledge of Outlook, Excel and Word helpful · - Experience ...
-
Sales Representative/customer Service
1 week ago
Orangetheory Fitness Mamaroneck, United States**Be fit. Change lives. Have fun.** · If you mention fitness within moments of meeting you encourage friends and family to get off the couch and get you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to t ...
-
Financial Services Representative
2 weeks ago
Fidelity Investments Scarsdale, United States**Financial Services Representative** · Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a fut ...
-
Customer Service Representative
2 weeks ago
Mr. Appliance White Plains, United StatesDo you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? · If you value working with people you actually like, having fun wh ...
-
Customer Service Representative
1 week ago
Ray Catena BMW of Westchester White Plains, United StatesJob Summary: · The Customer Service Representative at Ray Catena BMW of Westchester will serve as the primary point of contact for all customer inquiries and concerns. This individual will work in a fast-paced and dynamic environment, providing exceptional customer service and en ...
-
Embassy Cleaners Larchmont, United States**CUSTOMER SERVICE REPRESENTATIVE FRONT COUNTER—FULL TIME** · Embassy Cleaners, established in 1937, is seeking a permanent, full time Customer Service Representative for the front counter at our Flagship locations in Larchmont and Scarsdale. This is a 5-6 day a week position inc ...
-
Customer Service Representative
2 days ago
P&L Inc. New Rochelle, United StatesAre you experienced in the Customer Service Representative and sales field and looking to utilize your customer-centric approach to business development? **P&L Inc** is one of New Rochelle's region's leading firms in Customer Service, Sales, and Business Development. We are dedic ...
-
Csr - Customer Service Representative
1 week ago
Star Waste Systems, LLC East Greenwich, United StatesCSR - Customer Service Representative · We are looking for a customer-oriented service representative. A customer service representative, or CSR, will provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency ...
-
Customer Service Representative
2 weeks ago
Odyssey Logistics & Technology Corporate Vernon, United StatesSee yourself at Odyssey. · Join the team as our new Customer Service Representative · Who We Are & Why We're Hiring · Odyssey Specialized Transport and Warehouse, offers flatbed trucking and warehousing. Together, the two divisions provide a seamless, cost-effective and comprehen ...
-
Service Representative
2 weeks ago
Union Savings Bank - CT New Fairfield, United States Part timeThe Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. · **Customer ...
-
Service Representative
1 week ago
o3pools Stamford, United StatesService Technician swimming pools · Work for a small company with upscale clientele. Lets talk · Pay: $ $30.00 per hour · Expected hours: 40 per week · Shift: · - Day shift · Weekly day range: · - Monday to Friday · Work setting: · - In-person · Ability to Relocate: · - Stamford, ...
-
Customer Service Representative
2 weeks ago
THE PLUTO STUDIO Vernon, United StatesWe require a minimum of 1-2 years of customer service experience. · - Must have high attention to detail. · - Be able to work with a team and individually · - Have good communication skills. · - Be able to perform repetitive tasks. · - Have organizational skills. · - Must be able ...
-
Customer Service Representative
2 weeks ago
POL Clothing Inc Vernon, United States**What is POL Clothing's mission**: At POL Clothing, our mission and overarching goal revolve around the expansion and scaling of our brand and aesthetic. We are committed to aligning with like-minded businesses and forging strategic partnerships to propel our vision forward. Our ...
-
Customer Service Representative
1 week ago
Martin Svensson Home Vernon, United StatesDuties: · - Assist customers with inquiries, product information, and issue resolution in a timely and professional manner. · - Process orders, returns, and exchanges accurately and efficiently. · - Handle customer complaints and escalate unresolved issues to the appropriate depa ...
-
Customer Service Representative
1 week ago
Bruni & Campisi Elmsford, United States**| Stability | Competitive Weekly Pay + Benefits | Growth Opportunities/Training |** · Bruni & Campisi is looking to find the best **Customer Service Representatives **in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our t ...
-
Customer Service Representative/call Center
2 weeks ago
LifeFone White Plains, United States_**CUSTOMER SERVICE REPRESENTATIVES WANTED**_ · Are you someone who thrives in a dynamic office setting, excels at juggling multiple tasks, and has a knack for technology? If so, we invite you to join our Customer Care team. We'll provide comprehensive training to help you delive ...
-
Customer Service Representative- Part Time
2 weeks ago
Avis Budget Group White Plains, United States Part time**Customer Service Representative** · **Pay Rate: $16/hr** · Immediately hiring If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. · * ...
-
Customer Service Representative/call Center
3 weeks ago
LifeFone White Plains, United States**Are you ready to work? Do you excel in multiple tasks and have experience using technology? If so, come join our Customer Care team We'll provide comprehensive training to help you deliver exceptional customer service while working in a collaborative team environment.** · **Loc ...
Patient Services Representative - Harrison, United States - Sight Medical Doctors
Description
Job Description
Job DescriptionA career that changes lives.
SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 75 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.
Position Summary:
As a Patient Services Representative, you will play a vital role in ensuring that patients are accurately scheduled and reminded of upcoming appointments. You will also be tasked with gathering appropriate information from patients to ensure they are seen on time while also updating their information at every visit.
Job Duties & Essential Functions:
Required Qualifications:
Preferred Qualifications:
Work Schedule:
Salary Range:
Benefits:
We aim to take care of our teammates the same way we take care of our patients.
All SightMD employees receive the following benefits:
Equal Employment Opportunity Statement:
SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at