Customer Service Representative - Vernon, United States - Odyssey Logistics & Technology Corporate

Odyssey Logistics & Technology Corporate

Verified Company

Vernon, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

See yourself at Odyssey.

Join the team as our new Customer Service Representative

Who We Are & Why We're Hiring

Odyssey Specialized Transport and Warehouse, offers flatbed trucking and warehousing. Together, the two divisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry. The diversity of the divisions uniquely allows for dynamic solutions in an ever-changing market. For 35 years, we have been and will continue to be both an innovator and leader in metals logistics.

Based in vibrant Vernon, CA, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us

About the Job:

The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.

In This Role, You Will:

Ensure safe working conditions in office and adherence to OSHA regulations
Ensure work space and office conditions maintain clean, professional appearance.
Maintain databases to ensure accurate customer, vendor information is entered and current
Build computerized distribution lists
Create customer inventory activity reports
Create and distribute daily warehouse reports of material to ship.
Receive product into inventory; monitor inventory, report inventory levels to customers.
Assess customer needs, answer incoming calls and address complaints
Schedule all inbound and outbound truck and rail activities within the system(s).
Schedule and confirm appointments as needed.
Verify and confirm pick up and/or delivery of customer product.
Dispatch orders, provide paperwork and instructions to drivers, and vendors
Customer invoicing
EDI/ ASN transmissions and tracking.
Coordinate and communicate with warehouse employees, other departments and divisions.
Record incidents, accidents, service failures, claims.
Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
Participate in meetings and on committees as requested

Qualifications:

Required:

High School Diploma or GED equivalent is required
Associate degree in related field is preferred.
Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute
One year work history in similar role and environment is preferred.

Location:

This is an in-office role based in Vernon, CA.

We offer a generous compensation and benefits package including:

Choice of medical plans with FSA, HRA and HSA options.
Vision insurance;
Companypaid dental and life/disability Plans;
401K with company match;
Preferred vendor discounts;
Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer.

Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.