Customer Service Representative - Vernon, United States - Martin Svensson Home

Description

• Assist customers with inquiries, product information, and issue resolution in a timely and professional manner.
• Process orders, returns, and exchanges accurately and efficiently.
• Handle customer complaints and escalate unresolved issues to the appropriate department.
• Maintain a thorough understanding of our products, services, and policies to effectively assist customers.
• Keep accurate records of customer interactions and transactions using our CRM software.
• Collaborate with other team members to ensure seamless customer experiences.
• Continuously seek opportunities to improve processes and enhance the customer service experience.
• Assist with Shipping department as needed.

• Proven experience in customer service or a related field
• Strong communication skills with the ability to effectively communicate in English; fluency in Spanish is a plus
• Excellent phone etiquette and active listening skills
• Ability to analyze customer needs and recommend suitable solutions
• Proficiency in using CRM systems for managing customer interactions
• Multilingual abilities are advantageous

• Flexible schedule

• 2 years

• 8 hour shift
• Morning shift

• Monday to Friday

• Call center
• Inperson
• Office

• Vernon, CA preferred)

• Vernon, CA 90058: Relocate before starting work (preferred)