Assistant Director, Infrastructure and Business Development - San Francisco, United States - Metropolitan Transportation Commission

Description

Equal Opportunity Employer

The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer.

MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.

DESCRIPTION
THIS JOB POSTING WILL REMAIN OPEN UNTIL A QUALIFIED POOL OF APPLICANTS IS ESTABLISHED

FIRST REVIEW OF APPLICATIONS WILL OCCUR ON MONDAY, MAY 20, 2024

IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY

First round interviews tentatively scheduled for Monday, June 3, 2024
A resume and cover letter are not required with your application, but highly encouraged.

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area.

MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area.

MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit

The Assistant Director for Infrastructure and Business Development will oversee the Infrastructure team and Business Technology Solutions within TSS.

This unit is responsible for managing the design, implementation, and maintenance of MTC's IT infrastructure portfolio, covering both on-premise and cloud-based systems, to ensure reliability, performance, and security.

Additionally, this position will lead a team of developers collaborating with cross-functional teams to ensure the successful delivery of high-quality mobile applications.

This role requires strong technical proficiency, leadership skills, and a customer-centric mindset to provide top-tier infrastructure services to internal users and stakeholders.

In close collaboration with the Assistant Director for Service Delivery, this position will complement the management of Service Delivery operations and the maintenance of technology platforms that enhance user experience for internal MTC business and external public customers.

As an Assistant Director in TSS, this position will contribute to the agency's operational digital strategy and business transformation plans.

The role involves driving the resolution or level 3 escalation of technical issues and requests from internal and external stakeholders.

Additionally, it includes overseeing enterprise cloud application development, governance, and strategy, including, ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems that support both internal business and public facing programs.

The Assistant Director of Infrastructure and Business Development will plan and oversee developmental efforts related to the agency's Fund Management System, Application Development, etc., implementing strict change management and security measures to ensure smooth operation as the agency scales to meet increasing employee count and projects.

This position will manage agency-wide project initiatives, including staff and consultant work, contracts, budget, schedule, stakeholder coordination, and user outreach.

All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


SKILLS AND ABILITIES
The ideal candidate will have the following knowledge, skills, and abilities:


Knowledge of and experience with:
Leading with influence and empowering teams.
Incorporating service level agreements on systems and procedures.
Promoting a positive working environment for unit staff to ensure strong employee morale, motivation, and productivity.

Overseeing operational information and ensuring systems are in place to monitor, uphold procedures in order to maximize resource utilization within the unit.

Project management techniques to ensure timely and quality delivery of project tasks and phases.
Stakeholder coordination, facilitation, and consensus-building.
Staff and team management, including project oversight and decision-making, coordination of tasks, delegation, and giving feedback.
Procurements, contracts, and consultant/vendor management.
Budgeting, project financial planning, and funding sources (e.g., federal funding).

Knowledge of and experience with:
Various technology concepts such as cloud computing, licensing models, hardware asset management required.
Customer-centric design processes, user testing, and market research approaches.
Previous people management experience in a hybrid environment.
Independently planning and executing complex strategies.
Salesforce CRM product management, strategy, and org governance.
Cross functional alignment with ERP (Enterprise Resource Planning) systems work, data structures and architecture.

Ability to:
Lead an operations and development team with influence, empathy, and a collaborative spirit.

Provide day-to-day operational and project oversight, including:
Maintain high performing infrastructure and networking support.

Provide oversight of operational resources and organize the allocation of those resources (in-house, vendor) to meet our service level agreements with the organization.

Manage project(s) including scope, schedule and budget, and ongoing assessment of risk.
Oversee consultants and direct their work effectively and efficiently to ensure timely and high-quality deliverables.
Manage staff assignments and priorities, providing direction and feedback, and developing work plans.
Escalate risks and issues, and keep higher level management informed of project progress.
Foster an environment of accountability, with good communication and relationships with users, direct reports, and vendors.
Organize, plan, execute, and adapt a strategy in response to evolving factors.
Cultivate strong relationships with internal business teams, stakeholders, and agency partners.
Communicate effectively and clearly in writing and orally, including giving formal presentations, to a wide range of audiences.
Flexibly and agilely respond to changing demands and changes in direction.
Think critically and strategically, ask questions, consider alternatives, and make informed recommendations and decisions.
Proactively recognize and share potential opportunities for individual growth, team building, strengthening partnerships, and advancing equity.

Develop strong work relationships with stakeholders in order to promote community relations and marketing programs, section projects that need technology coordination; ensuring that Technology Services section is responsive to the staff needs and availability for support.

MINIMUM QUALIFICATIONS
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying.

A typical way of obtaining the required qualifications is:


Education:

A Master's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration; Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.

Experience:
Three years of increasingly responsible experience in an appropriate field related to the area of assignment.

A Bachelor's degree in an appropriate discipline and four years of relevant experience is an alternative qualification.


Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology or related field.
Minimum of 7 years of experience in the field, with at least 5 years in a managerial role.
Proficiency in infrastructure design, service-oriented tools, implementation, and maintenance best practices.
Experience with virtualization technologies, cloud services, and hybrid infrastructure environments.
Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.

License/Certificate:

Possession of a valid California Class C driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Specific duties and responsibilities include, but are not limited to, the following:

Operational Management and Oversight

Lead and manage a team responsible for infrastructure management and level 3 staff support.
Develop and implement strategies for scalable, reliable, and secure IT infrastructure.
Ensure compliance with regulatory requirements and industry standards.
Manage vendor relationships and contracts for infrastructure services.

Monitor service performance against SLAs and KPIs across all technology domains, document and standardize processes; take corrective actions as needed.

Drive continuous improvement initiatives to enhance service quality and efficiency for all technology services.
Proactively identify and resolve Infrastructure issues and serve as highest point of escalation.
Provide direction on IT infrastructure and application development initiatives.
Evaluate emerging technologies and trends for adoption or enhancement.
Application Development
Lead and manage a team responsible for Application Development and stakeholder support.
Oversee the development, customization, and integration of Enterprise Resource Planning (ERP) and Salesforce Customer Relationship Management (CRM) applications.
Implement best practices for software development and deployment processes.
Monitor and optimize the performance for Fund Management System (FMS).
Develop and maintain documentation for application architectures and technical procedures.
Leadership and Team Management

Lead and manage a team of technical professionals working on Infrastructure, Application Development, ERP systems, enterprise cloud applications, Salesforce CRM, and provide guidance, coaching, and mentorship.

Define team goals and objectives aligned with overall business objectives and specific requirements of each technology domain.
Foster a collaborative and positive work environment to maximize team productivity and morale across all technology domains.
Customer Focused
Build and maintain strong relationships with staff, understanding business needs and priorities across diverse technology platforms.
Collaborate with stakeholders to define project requirements and priorities.
Serve as a liaison between IT and other sections.
Facilitate communication and alignment on technology-related initiatives.
Resource Planning and Allocation
Coordinate resources effectively to meet service delivery requirements across Service Delivery workgroups.
Ensure appropriate staffing levels and skills are available to support service delivery workloads.
Manage vendor relationships and contracts specific to each technology domain to augment service delivery capabilities when necessary.
Information Security Compliance and Risk Management
Conduct regular assessments of IT infrastructure and application performance.
Lead the implementation of disaster recovery and business continuity plans. Develop and implement contingency plans specific for operational supported applications and infrastructure to minimize service disruptions.
Ensure adherence to regulatory requirements and industry standards.
Identify and mitigate risks related to technology domains, such as security vulnerabilities or system failures.
Establish and maintain processes for incidents, problem and change management ensuring proper categorization, prioritization, and escalation of incidents.
Stay updated on industry best practices and emerging technologies across all technology domains to anticipate future challenges and opportunities.

THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO EMPLOYEES OF MTC:
Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis. MTC is subject to California Pension Reform and as of January 1, 2013 will offer two pension plans. The plan employee will receive will be based on the individual's historical pension plan membership. HR will discuss this directly with all final candidates. Health Benefits Insurance through the Public Employees' Retirement System (premiums are shared between agency and employee). Agency-paid Dental Insurance (dependent coverage shared by the employee and MTC). Agency-paid Vision Care Insurance, employees only (dependent coverage is paid in full by employee). Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance. Eleven paid holidays per year.

One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.

One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated.

(May cash out up to 240 hours of accumulated sick leave upon separation from the Agency.) Personal Business leave; up to three (3) days per year depending upon date of hire.

Monthly Transit/Parking Subsidy. Alternative employee-paid payroll savings plans (tax-deferred compensation plans). Two voluntary employee-paid pre-tax dependent care and flexible spending accounts available for employees to participate in. Voluntary Supplemental life insurance.