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    Account Manager - Tampa, United States - Sunrise Landscape

    Sunrise Landscape
    Sunrise Landscape Tampa, United States

    2 weeks ago

    Default job background
    Construction / Facilities
    Description

    Account Manager (Operations)

    For more than 40 years, Sunrise Landscape, a commercial landscape maintenance, design and installation company, has been serving West Central Florida with a commitment to landscape and service excellence. We are growing and have a great opportunity for an Operations Account Manager to join our Team. This role will lead a team of Production Managers, Crew Leaders and Front Line Team Members, while serving the needs of our clients. This role requires an experienced individual to lead our day-to-day field team while owning the client experience for assigned accounts. This team member will report to the General Manager of a branch and/or region. We are looking for team members who thrive in a fast-paced, entrepreneurial environment and looking to grow with us.

    Sunrise Landscape has multiple locations throughout Florida and there are two roles available. One is in Tampa by the I-4/75 intersection and the other is located in Pinellas Park.

    What You Will Do:

    • Develop, build, nurture and maintain exceptional client relationships for a portfolio of commercial landscape customers.
    • Provide a premium level of proactive communication for clients and internal customers.
    • Proactively plan and communicate daily operational plans to ensure leaders and front-line crews execute on the client scope of work.
    • Develop and communicate weekly client updates regarding operations and property needs.
    • Create all client proposals and build annual and multi-year client budgets.
    • Conduct property quality assessments through onsite inspections to keep clients informed of work being performed, work scheduled and other property needs.
    • Communicate required Safety requirements and policies with team members; ensure follow up and accountability for disseminating required information. Identify and recommend changes.
    • Participate in supporting team members in response for all accidents and incidents.
    • Participate in identifying operational improvement needs at the branch, with the crews and clients to deliver best practices.
    • Understand core issues happening at the branch and within crew operations to enhance branch and bring solutions to resolve enabling you to be seen as a valuable resource for operational improvement.
    • Partner with internal team members across various Operational departments to ensure client needs are being met – specifically within irrigation and horticulture.
    • Own and develop internal team budget.

    What You Bring To Us:

    • Bachelors' degree.
    • Minimum of 5 years' of professional experience in a client facing role; prior operations experience at a top 50 commercial landscape organization preferred.
    • Minimum of 1-2 years managing a team.
    • Familiarity with ERP and/or Field Service Management software solutions for the green industry.
    • Prior experience establishing, implementing and measuring KPIs.
    • Excellent track record in establishing and maintaining client relationships.
    • Bi-lingual (English/Spanish) is a plus.
    • Proven ability to multitask and juggle several responsibilities simultaneously.
    • Ability to travel to client sites within West-Central Florida as needed.
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