National Account Manager; Employer - Tampa, United States - The Cigna Group

The Cigna Group

Verified Company

Tampa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

**Incumbent will be required to work onsite 3 days a week in one of these office locations: Sunrise, FL, Tampa, FL, Atlanta, GA, or Charlotte, NC.

The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives.

Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets.

The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components

Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies
Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience
Maintains market/competitive knowledge on service trends and differentiators can "sell" Cigna service & tools in a retail setting and/or client discussion
Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies (multiproduct/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate
Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.
Develop/maintain "trustedadvisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
Maintain indepth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna
Lead in managing dental reporting requests to include analytics and presentation
Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable
Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost
Represents Cigna well in market based events (client & consultant forums, annual enrollment, etc.)
Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication

Qualifications

College Degree or a minimum of 5+ years equivalent related experience
Proficient knowledge (min of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
Ability to travel within the United States as needed, could be as high as 25%.
Ability to obtain appropriate license.
Excellent communication, negotiation, influencing skills; exhibits courage
Strategic and financial savvy; ability to partner with NAE to grow book of business
Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results
Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or m