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    Food and Beverage Manager - New York, United States - NOMO Kitchen

    NOMO Kitchen
    NOMO Kitchen New York, United States

    1 week ago

    Default job background
    Full time
    Description
    The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
    • Oversee all aspects of the daily operation of the outlet.
    • Supervise outlet personnel.
    • Respond to guest complaints in a timely manner.
    • Work with other F&B managers and keep them informed of issues as they arise.
    • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
    • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
    • Prepare and submit required reports in a timely manner.
    • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
    • Monitor quality of service in F&B outlet.
    • Assist in menu planning and preparation.
    • Ensure compliance with all local liquor laws, and health and sanitation regulations.
    • Ensure compliance with SOP's in all outlets.
    • Ensure compliance with requisition procedures.
    • Be visible on the floor and assist staff as needed during each meal period.
    • Conduct staff performance reviews in accordance with Highgate Hotel standards.
    • Ensure the training of employees on SOP's and technical job tasks.
    • Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
    • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
    • Complete tip reporting.
    • Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
    • Ensure overall guest satisfaction.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, including wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.
    • Maintain a warm and friendly demeanor at all times.


    More detail about NOMO Kitchen, please visit
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