Associate Faculty Support Specialist - Waterbury, United States - Post University

Description

Job Description

As a key member of the Associate Experience team, the Associate Faculty Support Specialist significantly contributes to Post University's commitment to excellence, providing guidance, direction, and support to all associates, student workers, and associate faculty members. They oversee student recruitment and hiring, payroll, benefits reconciliation, and various aspects of the associate faculty lifecycle, including hiring, onboarding, contract management, and implementing process automation initiatives for enhanced efficiency. This is a full-time position offering a hybrid schedule. The ability to work at least 25 hours per week on-site at Post University's main campus is required.

Essential Accountabilities:

• Exemplify Post University's non-negotiable behaviors and values to reinforce its culture.
• Collaborates with regulatory compliance to enhance and oversee the student work-study program and the hiring, onboarding, payroll, and auditing processes.
• Coordinate student orientation, onboarding protocols, and other processes for all student employees.
• Oversee and improve Associate Faculty and Adjunct hiring, onboarding, and auditing processes.
• Assist with the Associate Faculty and Adjunct contract process by providing follow-up support, uploading and updating contracts, maintaining Associate Faculty and Adjunct Nursing credentials, course approvals, payroll data, and investigating payroll discrepancies.
• Act as the department's primary contact for Associate Faculty members and Adjuncts regarding Associate Experience documentation, transcripts, and audits related to employment and addressing issues, rules, and regulations.
• Compile and update Associate Faculty and Adjunct records (hard and soft copies) and ensure compliance with all related regulatory personnel filings by ensuring all required documentation is in each associate's personnel file, including job descriptions and transcripts.
• Maintain Zendesk ticket processing for Associate Faculty new hires and transcripts.
• Create and distribute Subject Matter Expert (SME)/Adjunct Designer offer letters and schedule compensation when offer letters end.
• Manage and administer the Post University tuition reduction benefit program, overseeing all aspects, including the application process, policy enforcement, and compliance with relevant regulations and standards.
• Support Payroll Specialist with bi-weekly Associate Faculty and Adjunct payroll completion, distribution, and related communications.
• Act as backup to other functional areas where needed.
• Create process manuals for each area of responsibility in a manner that is shareable and maintainable for all associates of the Associate Experience department.
• Develop and implement process automation and workflow efficiencies within the department.
• Conduct training on ADP Workforce Now usage and functionality for Associate Faculty and Program Chairs.
• ADP report writing, database management, and auditing in support of AE Generalists.
• Stay updated and informed of legal employment changes through various educational resources such as SHRM.
• Prepare special reports and presentation materials as required.
• Maintains all associate and student records to meet compliance standards.
• Performs other duties as assigned.

PRIMARY ACCOUNTABILITIES:

BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates' Daily Commitments)

• We expect our associates to CARE (Connect–Assess–Resolve–Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.
• We CONNECT. We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health.
• We ASSESS. We take the time to understand fully why something happens or happened; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood – and always with respect.
• We RESOLVE. We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.
• We EXCITE. "Making It Personal" is the experience we promise each student and associate in every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks, and innovate. We celebrate successes and recognize the accomplishments of others.

Minimum Qualifications & Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's degree in Human Resources or a related field or equivalent education/experience.
• Experience working in a higher education institution or similar academic environment providing support or services to students, faculty, or staff is highly desirable.
• At least two years of experience in business support, preferably in HR.
• Experience using ADP Workforce Now is preferred.
• There is the potential for this role to be hybrid. Ability to work at least 25 hours per week on-site at Post University's main campus is required.
• Strong problem-solving skills, including identifying relevant issues, concluding, and making responsible recommendations.
• Demonstrated ability to exercise sound judgment and attention to detail.
• Self-motivated individual with exceptional organizational, prioritization, and multitasking skills.
• Excellent analytical and critical-thinking skills.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Strong interpersonal and communication skills, including written, verbal, and presentation.
• High ethical standards that align with Post University's commitment to excellence.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

Physical Limitations:

• Physical Demands – While performing the essential functions of this job, the employee is frequently required to sit, talk, hear, stand, walk, bend, stoop, etc.; is occasionally required to lift and/or move up to 50 pounds; is occasionally required to maintain body balance while ascending or descending, and to maintain body equilibrium while bending at the waist or at the knees. Must be able to work long or irregular hours and be capable of on-site response to all emergencies arising at any hour of any day.