Customer Support Specialist - Branford, United States - PeriShip

Description

JOB TITLE:
Customer Support Specialist
POSITION TYPE:Full Time


FLSA STATUS:
Non-Exempt
WORK WEEK:Tuesday - Saturday


WORK LOCATION:
Remote



SHIFT HOURS:
TUES - FRI 12PM TO 9PM, SAT 9:30AM TO 6PM (EST)


DEPARTMENT:
Operations
OPENINGS:1 Position


REPORTS TO:
Operations Supervisor


SUMMARY

ESSENTIAL DUTIES

• Build trusted relationships to ensure excellent service
• Serve as front line logistics support for shippers of perishable goods and their customers
• Provide proactive information to our shippers and their customers
• Understand and manage the emotional expectations of all supply chain stakeholders
• Answer inquiries from shippers and recipients
• Identify new areas of opportunity and work with the Sales team to bring in new business
• Flexibility in work schedule, including Saturday, Sunday and evening shifts
• Additional responsibilities as assigned

EDUCATION/EXPERIENCE

• High school diploma or equivalent
• One to three years of prior experience in a Contact Center and/or logistics environment preferred
• Familiarity with packaging requirements for perishable and consumable products preferred
• Background in perishables, cold chain or related field a plus

DESIRED CHARACTERISTICS

• Strong communication, analytical, detail oriented and organizational skills
• Passion for delivering the best results for the customer
• Ability to work effectively under pressure and multitask in a fastpaced environment
• The CSS should be motivated, charismatic, have high energy, a sense of service, responsibility and a willingness to learn and train on a dynamic business model
• Ability to solve practical problems and deal with a variety of concrete variables in areas where only limited standardization exists. Excellent conflict resolution skills.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

BENEFITS

• Paid Time Off
• Tuition Reimbursement
• Medical, dental, vision
• Paid parental leave
• STD, LTD, Life Insurance

PeriShip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.