Recreation Support Specialist - Hartford, United States - City of Hartford

Description

CITY OF HARTFORD
JOB DESCRIPTION

POSITION TITLE:
Recreation Support Specialist


DEPARTMENT:
Parks and Recreation


IMMEDIATE SUPERVISOR:
Recreation Office Manager


CLASSIFICATION:
Full-Time


RATE:
$20.49/hour (2024 rate), one year probation


GENERAL DESCRIPTION:

Position assists in facilitating the daily operation of the Parks and Recreation Department by performing clerical, customer service, marketing and recreation program support functions on a timely basis.

SPECIFIC DUTIES:

• Greet, welcome and assist all visitors, including community members, guests, and participants in programs or events with a friendly and professional demeanor
• Process registrations for recreation programs, park reservations and room reservations using specialized software program.
• Support Staff with coordination of recreation activities and services
• Manages and updates department social media posts, department website, and assist with marketing on a daily basis
• Reconcile program registrations and fees and prepare revenue deposits for Finance Department
• Process payments and refunds and maintain records
• Communicate with participants and prospective participants about program membership and facility information in a clear, concise manner
• Address and resolve visitor complaints or concerns promptly and professionally or connect them to the appropriate staff members.
• Independently solves problems and implements solutions daily as they affect daily operations.
• Receive and route calls and visitors
• Assist in computing payroll
• Write, type, edit, and proofread correspondences, news releases, publicity and promotional items
• Provide support to the Aquatic Center programs including lifeguarding as oncall backup
• Maintain department files following the established Departmental and City records management program
• Maintain office equipment, communications equipment, facilities and work area
• Operate computer programs including experience in Microsoft Word and Microsoft Excel
• Occasionally assist with offsite services including programs and events outside of normal working hours
• Assist with facility program classes/instructors
• Be familiar with safety and emergency procedures and assist in emergency situations as necessary
• Research data for surveys and department reports and compile reports on parks and recreation activities/operations
• Ensure the front desk area is kept clean, organized, and stocked with necessary supplies,
• Monitor community center rental spaces and gym for cleanliness, clean up as time allows, and direct issues to maintenance staff as needed.
• Assist in other departmental operation functions for Taxi, Cemetery, Building Maintenance as needed
• Perform other general duties as assigned

EDUCATION AND EXPERIENCE:

This position requires a high school degree or equivalent and expanded education and/or demonstrated experience in marketing, promotion, clerical, strong customer service, and reception skills in a public setting.

Proficiency in Microsoft Word and Excel necessary as well as social media marketing including web site maintenance and knowledge of web related software.

Ability to do basic graphic design, develop flyers, and experience with Canva, Publisher or other design software.


CERTIFICATIONS AND TRAINING REQUIRED

• First Aid
• CPR
• Red Cross Lifeguard Certification (must be obtained within a year of hire date)

KNOWLEDGE, SKILLS AND ABILITIES:
This position requires excellent customer service skills including telephone skills, cheerful attitude, and face-to-face verbal skills and written skills.

The individual needs to coordinate multiple work tasks in a fast paced and changing work environment taking direction from multiple supervisors.

This individual needs to be self-motivated to keep projects on schedule and to ensure that a coordinated effort approach to program plans and customer service functions are met.

Marketing background is a plus.

This position requires the ability to understand and execute oral and written instructions from multiple administrative personnel regarding a variety of job functions.

Ability to make work decisions in accordance with department policies and regulations. Ability to read, analyze, and interpret general business periodicals, letters and memos. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, use hands t