Application Support Specialist - Meriden, United States - Osaic

Osaic
Osaic
Verified Company
Meriden, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Application Support Specialist
Contract Duration: 8 Months (contract to hire)

  • Onsite

SUMMARY
Work in a team environment and perform a wide variety of duties pertaining to Infinex's overall technology needs.


DUTIES AND RESPONSIBILITIES


Performs a variety of activities related to the technology needs of Infinex employees in conformance with established Infinex objectives, policies, and procedures.


  • Oversee department ticket queue by resolving, reassigning, or escalating tickets.
  • Provide proactive support and training for employees as needed.
  • Assist with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software.
  • Support all personal computing devices, remote access, faxing, printers, cell phones, and internal phones.
  • Responsible for business machine support and tracking service issues.
  • Assist in maintaining internal phone system.
  • Provision user accounts on applicable technology platforms.
  • Document and maintain daytoday helpdesk procedures.
  • Be a liaison between the Technology and Operations departments.
  • Provide status back to manager daily of open issues and resolutions.
  • Work on goals and tasks assigned for short
- and long-term objectives by manager.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


LANGUAGE ABILITY
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.


REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


COMPUTER SKILLS
Knowledge and/or experience in Microsoft Windows operating systems.

Relational database management systems (RDMS), Microsoft 365 Platforms, including Exchange Online, Teams, and SharePoint/OneDrive, and basic understanding of TCP/IP, DHCP, & DNS.

PowerShell scripting.


EDUCATION / EXPERIENCE
High School Diploma is required; bachelor's degree (B. A. / B. S.) from four-year College or university is preferred; plus, two to four years related experience and/or training; or equivalent combination of education and experience.


KNOWLEDGE, SKILLS, AND OTHER ABILITIES

  • 03 years of professional experience. Technical support experience is a plus but is not required.
  • Strong software and hardware troubleshooting skills.
  • Exceptional written and oral skills, as well as the ability to translate technical jargon into userfriendly terms to effectively communicate issues and resolutions.
  • Ability and desire to acquire new skills and knowledge quickly.

Job Types:
Full-time, Contract


Pay:
$ $21.00 per hour


Experience level:

  • 1 year
  • 2 years
  • 3 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Help desk: 1 year (preferred)
  • Windows: 1 year (preferred)

Ability to Commute:

  • Meriden, CT required)

Ability to Relocate:

  • Meriden, CT 06450: Relocate before starting work (required)

Work Location:
In person
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