Service Support Specialist - Bothell, United States - Equiliem

Equiliem Bothell, United States

4 weeks ago

Show more Collapse job

Description

Job Description:
A Service Support Specialist provides critical lab support as part of a dynamic lab service team.

The role's purpose is to provide coordination to research groups as part of the Scientific Services General Lab Support team.

The goal is to enable smooth facilitation and effective function of the working environment by being a single point of contact.

This is a full time onsite position in Bothell, WA.

Responsibilities:
To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely fashion

Oversee all stock items in and near the labs including but not limited to: glassware, lab coats, PPE, consumables.

In charge of managing the building's lab coat requirements including assessing inventory levels, supplying name tags, and working with GLS line manager to escalate any issues or changes with the vendor.

Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.

To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.

To help coordinate the working environment with lab staff and PerkinElmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.

The Lab Support Coordination team will be required to provide off-hours on-call support for responding to equipment alarms and alerts.

This typically does not necessitate a site visit, but the on-call designee will communicate with the appropriate parties to remedy the situation.

To provide a general induction/orientation for new members of staff and visitors.

To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.

To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors.

To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.

To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff. This includes helping lab gas management team to move heavy dewars/cylinders to the designated locations.

To work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving.

To Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e Customer lines, Technical Laboratory Services and management).

To provide timely communication to lab users on impact of any site service work.

This role will work closely with other teams to seamlessly deliver lab support services.

Will be required to cross-train and back-up other lab support areas.

Basic Qualifications:
Associates degree and 0-2 years of experience within a lab environment

Ability to improve processes and drive continuous improvement.

Strong verbal communication skills.

General knowledge of Health and Safety relative to the workplace.

Aptitude for technical and practical matters.

Experience of working in a compliance driven environment.

Able to complete relevant paperwork according to principles of Good Documentation Practice.

Preferred Qualifications:
Bachelors degree in a scientific field with relevant industry experience.

Working understanding of GLP/GxP (desirable).

Knowledge of 5S principles (desirable).

Knowledge of chemicals and safe handling (desirable).

A valid US drivers license.

Physical Demands:
Must be able to remain in a stationary position more than 25% of the time.

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.

Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Work with biohazards such as blood borne pathogens.

Working Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment.

Job pace may be fast and job completion demands may be high.

Employee maybe required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations

Duties may include:
Identifying, handling, generating, accumulating, storing, labeling.

Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.

Understand ergonomic relationship between people, equipment and working environment.

Comments for Suppliers:
Onsite Position in Bothell, WA

Monday-Friday 8-5PM

Customer facing role, nice to have customer service background over lab experience.

Would like to convert contingent on performance and budget.

Shortlisting 8/4

#ZR

We have other current jobs related to this field that you can find below

Pharmaceutical Quality Support Specialist

4 weeks ago

TSR Consulting Services, Inc. Bothell, United States

TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. · Our client, a leading pharmaceutical company is hiring a Pharmaceutical Quality Support Specialist on a contract basis. Please only local candidates to Bothell WA only. A minimum of 3 yea ...
Sales Support Specialist

2 weeks ago

Verathon Bothell, United States

Sales Support Specialist Location US-Remote ID Category Customer Care/Customer Service Position Type Full-Time Work Model Remote (Non-Local) Company Overview Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering hig ...
Operations Support Specialist

1 week ago

RESIDE Worldwide Inc Woodinville, United States

** Operations Support Specialist** · **Job Category****:** Operations **Requisition Number****:** OPERA001311 Showing 1 location **Job Details** · **Description** · For almost 30 years, ABODA has been a leading provider of global housing services. ABODA offers worldwide corpor ...
Desktop Support Specialist

1 week ago

V-Soft Consulting Group, Inc. Kirkland, United States

Hiring-Technical/Deskside Support III-Kirkland, WA; 8-5 Mon-Fri-Pure W2 role · Job Title : Technical/Deskside Support III · Location: Kirkland, WA; 8-5 Mon-Fri · Contract to hire is expected · Teams Interviews - 2 ROUNDS · Senior Desktop roles. Must have worked in a large-scale ...
Customer Support Specialist

3 weeks ago

MINDFUL SUPPORT SERVICES Mountlake Terrace, United States

Mindful Support Services · Customer Support Specialist · Mountlake Terrace , · Washington · Apply Now · This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024 · Who We Are: · Mindful Support Services is a mental health organization focu ...
Manager of Peer Support Specialists

4 days ago

Connections Health Solutions Kirkland, United States

We're not just behavioral health people—we're crisis people. · Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just stop-gaps. ...
Site Support Specialist

4 days ago

Wipro Redmond, United States

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please vis ...
Learning Support Specialist

1 week ago

Eastside Preparatory School Kirkland, United States

Job Details · Job Location · Eastside Preparatory School - Kirkland, WA · Description · The · Learning Support · program is designed to help students overcome obstacles in their learning. Eligible students receive accommodation to ensure they can participate fully in the aca ...
IT Support Specialist 1

1 week ago

Sono Bello Kirkland, United States

Sono Bello is an industry leader in cosmetic surgery, with the largest group of practicing board-certified doctors and the most locations nationwide. We are seeking an IT Support Specialist to join our successful and rapidly growing company at our beautiful headquarters at Carill ...
Learning Support Specialist

1 week ago

Eastside Preparatory School Kirkland, United States

Job DetailsJob LocationEastside Preparatory School - Kirkland, WADescriptionThe Learning Support program is designed to help students overcome obstacles in their learning. Eligible students receive accommodation to ensure they can participate fully in the academic program. Our Gu ...
Server Support Specialist

3 weeks ago

Wipro Redmond, United States

About Wipro: · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities i ...
Desktop Support Specialist

1 week ago

V-soft Consulting Group Kirkland, United States

Hiring-Technical/Deskside Support III-Kirkland, WA; 8-5 Mon-Fri-Pure W2 roleJob Title : Technical/Deskside Support IIILocation: Kirkland, WA; 8-5 Mon-FriContract to hire is expectedTeams Interviews - 2 ROUNDSSenior Desktop roles. Must have worked in a large-scale enterprise envir ...
IT Support Specialist

1 week ago

AccorHotel Seattle, United States Part time

Company Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Ol ...
Child Support Specialist

1 week ago

Central Council of the Tlingit and Haida Indian Tribes of Alaska Lynnwood, United States

Job Description · Job DescriptionSalary: $ $38.69 DOE · JOB DESCRIPTION · Child Support Specialist · INFORMATION · Job Class: Caseworker · Class Status: Active · Department: Child Support · Type of Position: Non-Exempt · Covered Position: Yes · Salary Grade(s): G-8/9 · Employmen ...
Manager, Peer Support Specialist

1 week ago

Connections Health Solutions Kirkland, United States

Overview · Were not just behavioral health peoplewere crisis people. · Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just ...
Guest Services Support Specialist

3 weeks ago

RESIDE Worldwide Inc Woodinville, United States

** Guest Services Support Specialist** · **Job Category****:** Guest Services **Requisition Number****:** GUEST001275 Showing 1 location **Job Details** · **Description** · Reside offers innovative solutions to meet growing customer demands for alternative housing for business ...
IT Support Specialist- FS POLY

4 days ago

Dunhill Professional Search & Government Solutions Redmond, United States

This position is to support Microsoft and Client · Active Clearance required : TS/SCI w/ Full scope Poly · There are multiple shifts (Day, swing, night) and levels available (IT Support I and II). · Serve as a part of the incident management team in a 24X7 Microsoft Azure environ ...
IT Support Specialist

4 weeks ago

Osborn Consulting Bellevue, United States

Job Description · Job DescriptionSalary: $49,920 - $72,800 annually · Company Overview · Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. We have grown strateg ...
Technical Support Specialist

2 weeks ago

VENDNOVATION LLC Redmond, United States

Job Description · Job DescriptionVendnovation provides web-based automated dispensing solutions to multiple industries for both asset · management/inventory control and selling of products. Our platform connects vending machines and · lockers to the cloud enabling companies to in ...
Support Specialist

2 weeks ago

Breville Seattle, United States

Support Specialist - Specialty Coffee · About BrevilleOver the past80+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople's lives through the delivery of brilliant innovation and tho ...