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    Desktop Support Specialist - Kirkland, United States - V-Soft Consulting Group, Inc.

    V-Soft Consulting Group, Inc.
    V-Soft Consulting Group, Inc. Kirkland, United States

    3 weeks ago

    Default job background
    Description

    Hiring-Technical/Deskside Support III-Kirkland, WA; 8-5 Mon-Fri-Pure W2 role

    Job Title : Technical/Deskside Support III

    Location: Kirkland, WA; 8-5 Mon-Fri

    Contract to hire is expected

    Teams Interviews - 2 ROUNDS

    Senior Desktop roles. Must have worked in a large-scale enterprise environment. Would have supported end users and timelines. Work solely alone in their respective offices.

    We have 14 techs right now; we meet daily through TEAMS. Will work as stand-alone IT support in the respective offices.

    A Helpdesk tech who only worked with remote employees is not going to fit, need to have in person support experience.

    Will provide white-glove service to end-user community.

    Skills:


    • Onboarding/Offboarding people's access.


    • Dell 70%


    • Mac 30% - need strong experience here as we're growing in this.


    • Install printers.


    • Active Directory – create accounts, assign permissions, move units and accounts through AD.


    • Should have ticketing experience, we use SNOW. That is a plus.


    • Installing and setting up hardware


    • Customer support F2F/physically


    • Conference room set up.


    • TEAMS


    • Troubleshoot outages.


    • Lift up to 20 pounds


    • We do not configure network gear but should understand how to plug cables into patch gear is a plus. Not programming access points but do troubleshoot connectivity.


    • MDM a plus


    • Customer support ability should be as strong as technical ability.


    • A+ cert highly preferred.

    Regards

    Priyanka

    #LI-PN1

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