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    Desktop Support Specialist - Redmond, United States - Cypress HCM

    Cypress HCM background
    Technology / Internet
    Description

    Desktop Support, 141462

    Description:

    · Supporting the desktop systems for AAA Video Game Development Studio. The role will consist of 30-40%_Incoming tickets and emails, 30-40% acting on the tickets, 20- 40% Supporting creating IT ops team.

    Responsibilities:

    • Support Desktop Hardware/Software troublehsooting
    • General Break Fix support
    • Hardware refreshes
    • Work with IRT team on ticket triaging
    • Support OPs with tier1 tickets
    • Strong Customer Support Skills
    • Handle user hardware onboarding / offboarding
    • Support AAA Video Game Devkit Infrastructure

    Requirements:

    • Customer Service experience | 1-2 years
    • Support Desktop Hardware/Software troubleshooting |1-2 years
    • Ticket Management | 1-2 years

    Compensation:

    · $23-$25/hr (W2/Non-Exempt)



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