On-call Computer Support Specialist - Langley, United States - Totally Joined for Achieving Collaborati
2 weeks ago
Description
About Us
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.
About the Position
TJFACT is seeking a well-versed
On Call Computer and Technical Support Specialist to perform services in support of the
Joint Base Langley-Eustis (JBLE) Base Training and Education Center (BTEC), Langley Air Force Base (LAFB) division in the
Norfolk, VA area.
The Computer/Technical Support will provide hardware and software system administration on all personal computers, servers, fax machines, switches, routers, printers, and other peripherals critical to proper function of JBLE BTEC technology systems.
The BTEC Commercial Network is a Cox Internet Commercial Network for computers in our testing rooms, student computer labs, and instructor computer in each classroom comprised of approximately 65 computers not on NIPR.
Duties and Responsibilities:
- Implement any new systems (software/hardware) as required by the Education Services Officer (ESO). Set up new computers and other information systems in a timely manner to support improvement and maintenance of the BTEC facility as well as personnel changes.
- Provide all networking architecture recommendations and networking support to improve the BTEC network as directed by the ESO.
- Establish procedures for safeguarding all critical data. Design backup methodology to guarantee uninterrupted BTEC service to customers.
- Develop and maintain tracking system database (including all required documentation) to monitor all information systems on the QOL network. Establish diagram of facility with associated database to track fixes and implementation of information systems.
- Provide for safe migration of important data from one system to another. Install and maintain BTEC primary database. Conduct upgrades to database and provide training to BTEC personnel.
- Provide recommendations to ESO for future planning and improvements to existing information systems structure.
- Assist ESO in research and purchase of all information systems and components required to improve existing structure.
- Provide for proper information security on all systems.
- Train office personnel and appropriate contractors on software required for them to efficiently execute their jobs.
- Perform any other critical system support as requested by the ESO or SESS for successful operation of BTEC technology.
- Complete all assigned mandatory training required by the Air Force in a timely manner and attend mandatory staff meetings as requested.
- Maintain data reflecting hardware/software issues experienced and provide to the ESO biweekly NLT 1 workday after the twoweek work period.
Required Qualifications:
- Two (2) to four (4) year technical degree or equivalent work experience, plus one (1) to three (3) years of experience in Technical Support or Management Information System (MIS) in an Enterprise environment.
- Four (4) year accredited degree.
- Ability to properly use all Microsoft Office tools including Knowledge Base (KB), internet and intranet resources.
- Ability to search and understand KB articles to troubleshoot customer issues.
- Demonstrated technical competence with:
- Microsoft Windows (Desktop & Server) operating systems
- Hardware experience on HP and Dell equipment
- Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions
- Expert (MCSE) Certification
- MCSE Certification is preferred.
- Advanced knowledge of Group Policy Objects (Government pushes client settings via this method).
- Required Skills Test Administrator.
- Ability to properly use all Microsoft Office tools, internet, and intranet resources.
- Possess strong organizational skills with emphasis on protecting Personally Identifiable Information (PII) as well as other sensitive information.
- Ability to pass a background check.
- Active Clearance is preferred.
Benefits
- Medical, Vision and Dental Insurance
- 401K plus match
- Paid Vacation days
- Paid holidays
- Short-Term and Long-Term Disability
- Voluntary Term Life
More jobs from Totally Joined for Achieving Collaborati
-
Multilateral Affairs Program Assistant
Washington, United States - 3 weeks ago
-
General Clerk Iii
Arlington, United States - 4 days ago
-
All-source Intelligence Analyst
Washington, United States - 1 week ago
-
Anti-money Laundering/transnational Crime Program
Washington, United States - 3 weeks ago
-
Stock Clerk
San Diego, United States - 3 weeks ago
-
Administrative Assistant/reception
Washington, United States - 1 week ago