- Oversee the daily operations of the admissions team which requires evaluating staffing needs, staff oversight, management of ticketing site and guest communications channels, and handling the daily flow in zoo operations.
- Provide leadership for a team comprising eight regular benefited staff and forty variable hour staff, that are dedicated to consistently delivering an exceptional guest experience.
- Hire, train, and onboard enthusiastic staff to deliver the highest possible guest service standards.
- Oversee the zoo's customer service software to ensure timely and accurate responses to inquiries.
- Provide supervisory functions, encompassing workload coordination, schedule oversight, personnel coaching, and performance management within a union environment.
- Ensure operational efficiency across areas including admission operations, field trips, special event ticketing, entry, attractions, on-demand customer service communications, guest inquiries and feedback and any area that may interact with guest experience.
- Conduct research and gather data to implement industry best practices.
- Administer ticketing implementation and point-of-sale system which includes e-commerce, onsite POS, kiosks, scanners, etc. for all zoo ticketing needs.
- Collaborate across all zoo departments to align guest services with other departments goals.
- Work closely with the Membership team in implementing membership program.
- Participate in the planning and production of activities such as summer events, ZooLights, Howloween and other revenue generating opportunities.
- Provide support to other Business Operations units as an interim manager when necessary.
- Proven leadership in building and maintaining an inclusive workplace where staff of all backgrounds can come to work and thrive in a safe and welcoming workplace.
- Champion of customer service procedures and principles, able to interpret and anticipate guest needs and solve issues in a professional demeanor.
- Adept in communication skills, both verbally and written, with internal and external stakeholders and skilled at forging effective relationships with key people and groups within the organization.
- Exhibits proficiency in utilizing technology to facilitate transparent communication with stakeholders and staff.
- Exhibits proficiency in collecting and analyzing data to inform decision-making processes.
- Possess a professional and positive attitude under stress, and act resourcefully.
- Proficiency in state-of-the-art ticketing systems, Point of Sales (POS) and related information systems.
- Strong knowledge and confidence in organizational skills, including setting work priorities, scheduling, motivating team, and evaluations.
- Maintain a calm demeanor in emergency situations, gather information and respond appropriately.
- Exhibits a capacity for rapid learning and adaptation within a dynamic and evolving work environment.
-
Irrigation Service Manager
1 week ago
Thirsty Turf Irrigaton, Inc. Portland, United States**Service Manager** · **The Role**: The Service Manager (SM) ensures the overall success of the Service Department from developing and adhering to annual budgets and managing the full schedule of client services, all the way down to the details of the field notes on each invoice. ...
-
Junior Service Delivery Manager
1 week ago
Titan Ventures Portland, United StatesAt NTT DATA Business Solutions, we are more than just a company - we are a team of innovative and passionate individuals who specialize in creating value-added SAP solutions and guiding our clients on their journey to becoming an intelligent enterprise. Our clear focus is on SAP ...
-
Nursing Service Management
2 weeks ago
Stellar Enterprises Cedar Hills, OR, United States FreelanceCedar Hills, OR based Deutsche Fachpflege Gruppe provides care for individuals who require non-clinical intensive care. Our clients - young or old - are cared for in their own homes or in modern living communities by our professional and highly motivated nursing staff. The qualit ...
-
beBee Handyman Oregon, MO, United States FreelanceI am in need of an Elder Care service with the following characteristics in Oregon, MO:Who is the service intended for? · Elderly person (not dependent), dependent elderly person · What type of pathologies does the person have? · Arthritis or osteoarthritis, diabetes · What is th ...
-
Service Manager
1 week ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row · Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the efficient operation of the repa ...
-
Service Manager
1 week ago
Goodyear Tire & Rubber Company Portland, United StatesAs a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuri Service Manager, Manager, Ret ...
-
Service Manager
1 week ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the e Service Manager, Manager, Custo ...
-
IT Service Manager
6 days ago
Ledgent Technology Portland, United StatesPosition Title: IT Service Manager · Employment Type: Full-Time, Direct Hire · Location: Hybrid - Bend, OR (MUST reside locally) · Compensation: Salary DOE and Education, Plus Annual Bonus (Range: $100,000 - $140,000) · Benefits: PTO, 100% Health Benefits for Employees, Retiremen ...
-
Service Manager
17 hours ago
Jubitz Portland, United StatesCareer Opportunities with Jubitz Corporation · Jubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row · Jubitz Service Center is · hiring a full-time Service Manager · The · Service Manager · of the Diesel Automotive Center ...
-
Service Manager
1 week ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row · Jubitz Service Center is · hiring a full-time Service Manager · The · Service Manager · of the Diesel Automotive Center plays a crucial role in the efficient operation ...
-
Service Manager
1 week ago
Fairfield Residential Portland, United States**** · Service Manager page is loaded **Service Manager** · **Service Manager** · locationsPortland, Oregon time typeFull time posted onPosted 30+ Days Ago job requisition idR **$1,000 Sign-On Bonus*** · Fairfield Residential is looking for a **Maintenance Service Manager** t ...
-
Service Manager
1 week ago
Gills Point S Tire and Auto Service Portland, United StatesAre you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for famil ...
-
Service Manager
1 week ago
Sonsray Inc. Portland, United States**Company Overview:** · **Sonsray Inc.** is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest **CASE** CNHi Construction Equipment Dealership and **Thermo King** transport ...
-
Service Management
2 weeks ago
PwC Portland, United StatesIndustry/SectorNot ApplicableSpecialismAdvisory - OtherManagement LevelSenior ManagerJob Description & SummaryA career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relation ...
-
Service Manager
17 hours ago
Sonsray Machinery LLC Portland, United StatesWhat do we do? · At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as pa ...
-
Service Manager
1 week ago
Pomp's Tire Service Portland, United States10360 N Vancouver Way, Portland, OR 97217, Portland, Oregon, United States of America · Job Description · Posted Monday, March 4, 2024 at 6:00 AM · Commitment. It's a simple word that some companies would like to use in a rather simple way. But at Pomp's Tire Service, commitment ...
-
Service Manager
1 week ago
Gills Point S Tire & Auto Portland, United StatesJob Description · Job Description Description: Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to t ...
-
Service Manager
1 week ago
Engineered Transportation International Portland, United States** Service Manager** · **Job Category****:** Service **Requisition Number****:** SERVI02070 Showing 1 location **Job Details** · **Description** · **POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resources and ...
-
Service Manager
1 week ago
Engineered Transportation International Portland, United States** Service Manager** · **Job Category****:** Service · **Requisition Number****:** SERVI02070 · Showing 1 location · **Job Details** · **Description** · **POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resource ...
-
Service Manager
1 day ago
Goodyear Portland, United StatesGoodyear - Portland, OR [Department Supervisor] As a Service Manager at Goodyear, you'll: Manage the service department; Assist Center Manager in achieving sales, units, and profited budgeted objectives; Assist with hiring, training, and managing associates; Communicate specific ...
Guest Services Manager - Portland, United States - Aza
Description
Oregon Zoo / MetroGuest Services Manager
Join us at the Oregon Zoo as we seek a dynamic leader to serve as our one of two Guest Service Managers.
At the heart of science, conservation, education, and animal well-being, the Oregon Zoo has been a community-supported institution since 1888.
As a Guest Services Manager, you will play a pivotal role in shaping and enhancing the overall guest experience and overseeing a dedicated admissions team.
This role will play a pivotal role on the Business Operations leadership team by delivering top-notch guest experiences and display exceptional leadership qualities in managing teams at the zoo entrance, around the zoo and at attractions, ensuring a smooth and enjoyable visit for the over 1.3 million annual guests.
This role demands an experienced guest focused supervisor that knows how to lead in a fast-paced environment, showcasing an ability to handle multiple projects and staff with finesse.
Join our team and be a key player in creating positive and lasting memories for zoo guests.As the Guest Services Manager you will:
Attributes for success:
DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities.
Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region.
Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
Experience Required
TO QUALIFY We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.
Minimum qualifications:
Some specialized training and knowledge beyond the high school level in the function or responsibility that is to be supervised and Three years of directly related experience and Two years of supervisory experience or Any combination of experience and education that provides the applicant with the desired skills, knowledge and ability required to perform the job Work environment and schedule: Given the role's onsite leadership responsibilities, the ideal candidate should be adaptable to a flexible schedule, encompassing weekends, holidays, and occasional early mornings or evenings, as dictated by business operations.
Extended hours and workweeks exceeding 40 hours may be necessary due to operational needs. Typical schedule will include one weekend day per week (i.e. Tuesday - Saturday or Sunday - Thursday.)Salary
$82, $109,914.00 Annually
How to Apply
If interested in this opportunity and would like to read more or to apply, visit our website by May 8th at 5pm PST
Oregon Zoo / Metro
Portland, OR
