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Interpretive Services Project Manager
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Manager - Contractor Services Management
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Manager, Patient Business Services
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Service Manager - Portland, United States - Jubitz
Description
Jubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a rowJubitz Service Center is
hiring a full-time Service Manager
The
Service Manager
of the Diesel Automotive Center plays a crucial role in the efficient operation of the repair shop, reporting directly to the General Manager and assisting in all aspects of the shop's activities.
This position requires a dynamic individual with strong leadership skills, exceptional customer service abilities, and a thorough understanding of automotive repair processes.
The Service Manager is responsible for overseeing day-to-day operations, coordinating with shift supervisors and service writers, and directly supervising employees to ensure efficiency, safety, and outstanding customer service.
Total Compensation:
up to $100,000 including bonus opportunities.
Benefits:
Medical, Dental, Vision, Basic & Voluntary Life, Accident, and Critical Illness Insurance.
Tuition Reimbursement, Bonus Cash Program, 401K, 401K match, Referral Bonus.
Essential Functions & Responsibilities
Customer Service
Oversee Service Writers in providing customer updates on the progress of their repairs and provide recommendations as necessary.
Address customer inquiries, concerns, and complaints promptly and professionally to ensure a positive experience.
Operational Coordination
Coordinate with Service Shift Supervisor and Service Writers to maintain a high revenue focus during operational hours.
Coordinate the scheduling and execution of repairs, maintenance tasks, and diagnostics to optimize efficiency and resource utilization.
Ensure smooth workflow and efficient allocation of resources to meet customer demands and maximize productivity.
Supervision and Leadership
Directly supervise day shift employees, including Journeyman Technicians, Technician Apprentices, Lube Technicians, and counter support staff.
Provide direction, guidance, and support to a team of technicians, fostering a culture of collaboration, accountability, and continuous improvement.
Conduct regular performance evaluations, provide feedback, and support professional development initiatives.
Drive initiatives for process enhancement, productivity optimization, and customer service excellence through ongoing evaluation and refinement of operational practices.
Safety and Efficiency
Implement and enforce safety protocols and best practices to ensure a safe working environment for all employees and customers.
Monitor workflow and operational processes to identify opportunities for improvement and implement corrective actions as needed to enhance efficiency and productivity.
Assist the General Manager in developing and managing the department budget, monitoring expenses, and identifying cost-saving opportunities.Monitor key performance indicators (KPIs) such as productivity, efficiency, and customer feedback, identifying areas for improvement and implementing corrective actions.
Experience and QualificationsHigh school diploma or equivalent required.
Associate degree or certification in diesel technology or a related field preferred.
Minimum 3 years of experience in diesel automotive repair, with a proven track record of leadership and management in a similar role.
Desired Skills and AttributesStrong leadership and team management skills.
Excellent communication and interpersonal skills.
Strong customer focus and relationship-building abilities.
Compliance with ethical and professional standards.
Proficient in Microsoft Office Suite and automotive repair management software (e.g., Mitchell).
Proficient in industry regulations, safety standards, and adaptable to evolving market conditions.
Strong technical understanding of heavy-duty truck repair processes and diagnostic capabilities.
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