Guest Services Manager - Portland, United States - The Press Hotel / UNION
Description
_"I've learned that people will forget what you said, people will forget what you did, but _
people will never forget how you made them feel.
- Do you enjoy finding ways to make someone's day great and making them feel welcomed?
- Do you enjoy leading a team with positivity and with a goal of exceeding expectations and growth?
- How about finding the little things to make someone's experience more than they expected?
- Do you like the challenge of having to think creatively and out of the box for salutations and special ways to give a "beyond words" experience?
- Are you passionate about hospitality and
want to grow?
Hands-on supervision of associates of the Guest Services Department. Delegate job assignments and manage the work environment to ensure maximum efficiency while maintaining service standards.
Benefits
-
Competitive Pay:
- 401K Savings Options
Paid Time Off:
- A Positive, Respectful, Fun Employment Culture
Discounted Parking Options:
- On the Job Training
- Learning & Development Opportunities
- Complementary Employee Assistance Program
Discounted Hotel Stays:
- Note: *benefits eligible to full time associates only
- *Company Paid Life Insurance
- *Flex Spending & Health Reimbursement Account Options
Essential Functions
- Take every opportunity to amaze the guests.
- Assist with hiring and training new team members
- Assist with Housekeeping when needed
- Work closely with Reservations and Revenue team on in the day rates and inventory
- Accept requests from guests and associates regarding assistance with baggage handling and storage, delivery of items, limousine transfers, or assistance with obtaining transportation and assigning agent to handle these requests.
- Supervise and direct the Guest Services staff and make adjustments as needed to maintain service standards.
- Resolve guest and associate concerns on the spot in a manner which is beneficial to all involved.
- Work with the chickin process to identify, register and room guests and deliver guest messages. Make corrections or adjustments to the seamless check in system as the operation necessitates.
- Assist in offering supervision for housekeeping department in absence of manager.
- Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion.
- Complete daily paperwork.
- Maintain the checkin station for appearance, organization, and operational. effectiveness. Inspect associates' uniforms, operational departmental areas for cleanliness and organization, correcting as necessary.
- Participates in the Manager on Duty Program.
- Adheres to all applicable Property Standard Operating Procedures.
Other:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Supportive Functions/Teamwork Skills:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Update all relevant reports pertaining to the check-in process on a regular basis and communicate those changes to the line associates quickly and effectively.
- Conduct monthly department meetings
- Work with 3 party operators and vendors
- When necessary, actively contribute to the successful operation of the department by labeling, handling, and/or storing guest luggage, delivering guest items on request, or checking guests in.
- Be an enthusiastic, helpful and positive member of the team.
- Be professional, responsible and mature in conduct and behavior.
- Be understanding of, encouraging to and friendly with all coworkers.
- Be selfmotivated and use time wisely.
- Maintain open line of communications with each department.
- Communicate pertinent information.
- Respond positively to new ideas.
- Openly accept critical/developmental feedback.
- Report to work on time.
- Give adequate notice if going to miss work.
- Be available to work a flexible schedule to include weekends and holidays.
- Maintain effective communication through the use of meetings, log books and bulletins.
- Be available to help other departments in emergency situations.
- Perform other assignments as directed by the General Manger.
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security:
- Properly handle and account for keys
- Be knowledgeable of policies regarding emergency procedures and
