- Bachelor's degree in a relevant field (e.g., Computer Science, IT, Business) or equivalent experience.
- 3-5+ years of Leadership/Management experience.
- 8+ years of experience in Infrastructure Roles (e.g., Help Desk, System/Network Administration, Engineers, etc.).
- Preferably, experience in managing service delivery teams within an MSP environment.
- Proficient in leadership, communication, and interpersonal skills.
- Familiarity with ITIL principles and best practices.
- Passionate about coaching and nurturing team members' growth.
- Lead and guide a diverse team of service professionals, including technicians, engineers, and support personnel.
- Foster a collaborative team environment focused on continual learning and development.
- Conduct regular performance evaluations and offer constructive feedback to support individual and team growth.
- Identify training needs and devise customized plans to enhance team competencies.
- Ensure timely resolution of client issues, incidents, and service requests, with a focus on customer satisfaction.
- Uphold accountability for high service levels and adherence to SLAs by monitoring KPIs and performance metrics.
- Implement best practices for incident management, problem resolution, and service delivery.
- Promote a customer-centric approach in all client interactions.
- Continually evaluate and refine service delivery processes to boost efficiency and efficacy.
- Address operational bottlenecks, streamline workflows, and adopt industry standards and frameworks like ITIL.
- Spearhead initiatives to enhance service operations and elevate client satisfaction.
- Cultivate robust relationships with key clients, understanding their distinct business needs and objectives.
- Align service offerings with client requirements and proactively tackle concerns to ensure satisfaction and retention.
- Provide ongoing coaching and mentorship to team members, emphasizing technical proficiency, customer service skills, and professional growth.
- Organize regular training sessions to enrich team knowledge and expertise.
- Foster a culture of continual learning and a growth mindset within the team.
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Automotive Service Manager
4 weeks ago
Opti Staffing Group Portland, United StatesAutomotive Service Manager · Location: SE Portland, OR · Pay: $60k + commission & bonus · Hours: Open from 7am-6pm | Hours flexible, 8hr shifts | Mon-Fri · Who we are: · We are a highly regarded automotive repair shop located in Portland, OR, and Vancouver, WA. We provide full-se ...
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Branch Service Manager
6 days ago
Canon Solutions America, Inc. Portland, United States· Branch Service Manager · US-OR-Beaverton · Job ID: 31751 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · OR - Beaverton (Portland) · About the Role · Is leadership in your DNA? Does supplying customers with top-shelf service and support while overs ...
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Manager, Neurodiagnostic Services
5 days ago
Legacy Health Portland, United StatesManager, Neurodiagnostic Services · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · Together, we will follow the Legacy mission of making life better for others. Your strong leadership skills, combined with your genuine concern for th ...
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Service Manager
2 weeks ago
Mill Creek Residential Portland, United States**_Welcome to Mill Creek We're glad you're here_** **_At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process._** **_ ...
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Commercial Service Manager
2 weeks ago
Commercial Tire Portland, United StatesJob Description · Job Description · POSITION OVERVIEW · Oversees and operates the service routes and tire areas in a professional manner. Supervises and maintains staff to appropriate levels; and assists store manager in operating the store in a safe, profitable, clean, and po ...
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Service Manager
1 week ago
The Goodyear Tire & Rubber Company Portland, United StatesService Manager - Portland, OR · Date: Apr 23, 2024 · Location: · Portland, OR, US, 97203 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · We are a service and retreading market leader with over 200 Commercial Tire Centers and Tr ...
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Service Manager
2 weeks ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the e Service Manager, Manager, Custo ...
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Service Manager
3 weeks ago
Goodyear Tire & Rubber Company Portland, United StatesAs a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuri Service Manager, Manager, Ret ...
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Service Account Manager
6 days ago
Southland Industries Portland, United States Full time/RegularPOSITION SUMMARY We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of cont ...
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Service Manager
2 weeks ago
George Gee Automotive Portland, United StatesGenesis of Portland, located in SW Portland, is seeking an experienced Service Manager to join our team. Our dealership is the only Genesis dealership in Oregon and offers an exceptionally rare opportunity for explosive growth with our service business. · Are you passionate about ...
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Service Manager
2 weeks ago
Sonsray, Inc. Portland, United StatesWhat do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides compreh Service Manager, Manager, Mec ...
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Service Manager
2 weeks ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row · Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the efficient operation of the repa ...
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Service Manager
1 week ago
The Goodyear Tire & Rubber Company Portland, United StatesService Manager - Portland, OR · Date: Apr 23, 2024 · Location: · Portland, OR, US, 97203 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · We are a service and retreading market leader with over 200 Commercial Tire Centers ...
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Guest Services Manager
4 days ago
Sage Hospitality Group Portland, United States Regular Full timeJob Overview · Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Se ...
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Manager, Neurodiagnostic Services
1 week ago
Legacy Health Portland, United StatesManager, Neurodiagnostic Services · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · Together, we will follow the Legacy mission of making life better for others. Your strong leadership skills, combined with your genuine concern for th ...
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Manager, Neurodiagnostic Services
3 weeks ago
Legacy Health Portland, United StatesManager, Neurodiagnostic Services · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · Together, we will follow the Legacy mission of making life better for others. Your strong leadership skills, combined with your genuine concern for th ...
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Landmark Ford Inc Portland, United StatesLandmark Ford, Inc. the largest Ford/Lincoln Service department in the Northwest seeks a customer focused individual to work as a service advisor Monday through Friday 3 PM to Midnight, managing a team with out innovative team concept; large established customer base; great benef ...
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Manager, Patient Business Services
4 hours ago
Legacy Health Portland, United StatesManager, Patient Business Services - Hospital Billing · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Northwest 31st Bldg · Overview · Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others t ...
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Manager, Crisis Intervention Services
6 days ago
Unity Portland, United States Regular Full timeOverview · Manages the daily operational activities of Crisis Intervention Services in Unity's Psychiatric Emergency Service that is in alignment with the mission, values and objectives of Unity Center for Behavioral Health. Management is in close partnership with nursing and pr ...
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Manager, Patient Business Services
4 weeks ago
Legacy Health Portland, United StatesManager, Patient Business Services - Hospital Billing · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Northwest 31st Bldg · Overview · Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others t ...
IT Service Manager - Portland, United States - Ledgent Technology
Description
Position Title: IT Service Manager
Employment Type: Full-Time, Direct Hire
Location: Hybrid - Bend, OR (MUST reside locally)
Compensation: Salary DOE and Education, Plus Annual Bonus (Range: $100,000 - $140,000)
Benefits: PTO, 100% Health Benefits for Employees, Retirement Match 3%, and more
Are you an experience leader with a knack for IT service management? Collaborating with a respected local partner in Bend, Ledgent Technology is on the lookout for a sharp IT Service Manager. As a premier Managed Service Provider (MSP), our client is committed to delivering top-notch IT solutions and support while fostering an atmosphere of innovation and advancement.
Qualifications:
Responsibilities:
Team Leadership and Development:
Service Excellence:
Process Improvement:
Client Relationship Management:
Coaching and Training:
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
