- Service
- SERVI02070
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Automotive Service Manager
4 weeks ago
Opti Staffing Group Portland, United StatesAutomotive Service Manager · Location: SE Portland, OR · Pay: $60k + commission & bonus · Hours: Open from 7am-6pm | Hours flexible, 8hr shifts | Mon-Fri · Who we are: · We are a highly regarded automotive repair shop located in Portland, OR, and Vancouver, WA. We provide full-se ...
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Service Manager
1 week ago
The Goodyear Tire & Rubber Company Portland, United StatesService Manager - Portland, OR · Date: Apr 23, 2024 · Location: · Portland, OR, US, 97203 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · We are a service and retreading market leader with over 200 Commercial Tire Centers and Tr ...
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Branch Service Manager
1 week ago
Canon Solutions America, Inc. Portland, United States· Branch Service Manager · US-OR-Beaverton · Job ID: 31751 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · OR - Beaverton (Portland) · About the Role · Is leadership in your DNA? Does supplying customers with top-shelf service and support while overs ...
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Commercial Service Manager
2 weeks ago
Commercial Tire Portland, United StatesJob Description · Job Description · POSITION OVERVIEW · Oversees and operates the service routes and tire areas in a professional manner. Supervises and maintains staff to appropriate levels; and assists store manager in operating the store in a safe, profitable, clean, and po ...
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Service Manager
3 weeks ago
Goodyear Tire & Rubber Company Portland, United StatesAs a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuri Service Manager, Manager, Ret ...
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Service Account Manager
6 days ago
Southland Industries Portland, United States Full time/RegularPOSITION SUMMARY We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of cont ...
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Service Manager
2 weeks ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the e Service Manager, Manager, Custo ...
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Service Manager
2 weeks ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row · Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the efficient operation of the repa ...
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Service Manager
2 weeks ago
George Gee Automotive Portland, United StatesGenesis of Portland, located in SW Portland, is seeking an experienced Service Manager to join our team. Our dealership is the only Genesis dealership in Oregon and offers an exceptionally rare opportunity for explosive growth with our service business. · Are you passionate about ...
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Manager, Neurodiagnostic Services
5 days ago
Legacy Health Portland, United StatesManager, Neurodiagnostic Services · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · Together, we will follow the Legacy mission of making life better for others. Your strong leadership skills, combined with your genuine concern for th ...
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Service Manager
2 weeks ago
Sonsray, Inc. Portland, United StatesWhat do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides compreh Service Manager, Manager, Mec ...
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Service Manager
2 weeks ago
Mill Creek Residential Portland, United States**_Welcome to Mill Creek We're glad you're here_** **_At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process._** **_ ...
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Guest Services Manager
4 days ago
Sage Hospitality Group Portland, United States Regular Full timeJob Overview · Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Se ...
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Service Manager
1 week ago
The Goodyear Tire & Rubber Company Portland, United StatesService Manager - Portland, OR · Date: Apr 23, 2024 · Location: · Portland, OR, US, 97203 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · We are a service and retreading market leader with over 200 Commercial Tire Centers ...
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Manager, Neurodiagnostic Services
1 week ago
Legacy Health Portland, United StatesManager, Neurodiagnostic Services · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · Together, we will follow the Legacy mission of making life better for others. Your strong leadership skills, combined with your genuine concern for th ...
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Manager, Neurodiagnostic Services
3 weeks ago
Legacy Health Portland, United StatesManager, Neurodiagnostic Services · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · Together, we will follow the Legacy mission of making life better for others. Your strong leadership skills, combined with your genuine concern for th ...
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Landmark Ford Inc Portland, United StatesLandmark Ford, Inc. the largest Ford/Lincoln Service department in the Northwest seeks a customer focused individual to work as a service advisor Monday through Friday 3 PM to Midnight, managing a team with out innovative team concept; large established customer base; great benef ...
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Manager, Crisis Intervention Services
6 days ago
Unity Portland, United States Regular Full timeOverview · Manages the daily operational activities of Crisis Intervention Services in Unity's Psychiatric Emergency Service that is in alignment with the mission, values and objectives of Unity Center for Behavioral Health. Management is in close partnership with nursing and pr ...
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Manager, Patient Business Services
4 weeks ago
Legacy Health Portland, United StatesManager, Patient Business Services - Hospital Billing · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Northwest 31st Bldg · Overview · Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others t ...
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Manager, Patient Business Services
1 week ago
Legacy Health Portland, United StatesManager, Patient Business Services - Hospital Billing · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Northwest 31st Bldg · Overview · Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others t ...
Service Manager - Portland, United States - Engineered Transportation International
Description
Service Manager
Job Category*:
Requisition Number*:
Job Details
Description
POSITION SUMMARY:
To manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.
JOB RESPONSIBILITIES:
Goal Achievement:
Performance will be measured in accordance with the degree of achievement against annually set goals in the following areas:
Service revenue
Controls with unbillable hours
Service Gross Margin
Net profit
In order to meet or exceed these goals, the Service Manager must fulfill specific responsibilities on a day to day, week to week, and month to month basis.
General Sales Responsibilities:
Maintain good customer relationships and high level of service.
Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
Understand and direct service quoting and price tracking against competitors prices.Actively participate in promotional activities.
Inside Sales Responsibilities:
Maintain minimum hours defined by Branch Manager with proper staffing.
Maintain both indoor and outdoor facilities in clean and neat condition.
Work with Technician staff regularly to understand their strengths, weaknesses and needs for development and with the Administrative staff to understand customer requirements and satisfaction with the branch service and support.
Develop relationships with customers and outside sales staff that will help you to identify new and expand existing business.Shop Responsibilities:
Oversee the open order aging report ensuring final invoices are presented timely with every repair.
Oversee the scheduling and work flow through the shop.
Tight controls over unbillable hours
Ensure employees are qualified to perform the work being assigned.
Evaluate employees skills and recommend training as required.
Review and present requisitions when additional tooling is required.
Supervision:
Supervise and evaluate inside sales support and technician service staff and insure proper training.
Delegate workloads and actively support growth.
Maintain appropriate departmental staffing in balance with branches requirements.
Advise and assist in the hiring process for branch inside staff.
Conduct performance evaluations annually or as required for branch inside staff.
Safety:
Maintain a safe working environment and schedule appropriate safety training.
Organize and lead the shop safety program.
Administration:
Manage and approve overtime for hourly employees.
Ensure that appropriate branch personnel see and understand all memos, parts, service, and safety notices on a timely basis.
General Responsibilities:
Ensure that personnel maintain a professional appearance and are dressed in company uniform.
Develop and maintain a high level of product knowledge within your staff.
Know and enforce company policies and procedures.
Provide daily reporting and all other duties assigned by the Branch Manager.
QUALIFICATIONS:
Knowledge:
Knowledge of business and management principles involved in strategic planning, leadership, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer services. Must be an outstanding leader.
Experience:
5+ years of demonstrated successful management.
5 years experience in parts, fleets, and tank trailer service/repair preferred.
Degree in Operations Management or other business-related discipline is preferred.
Skills/Aptitude:
Must have excellent oral and written communication and interpersonal skills.
Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and have strong decision-making, problem solving and time management skills.
Must be ethical in all job related activities.Working Conditions:
While performing the duties of this job, the employee is regularly required to sit at a desk, talk and listen.
The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Exposure to shop elements such as noise, dust, odors and fumes. This position requires limited travel, with overnights possibly required based on the needs of the company.Level:
Position works under general supervision within company policies. Employee exercises a high degree of discretion and independent judgment in the performance of daily routines. Employee is expected to provide counsel to senior management in areas of personal expertise.
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications
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