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    Customer Service Specialist - New York, United States - LifeWave Corporate

    Default job background
    Accounting / Finance
    Description
    LifeWave Inc. is located in Draper, UT. We are looking for experienced and highly motivated Inbound Customer Services Representatives to join our team.

    This position plays a vital role in supporting LifeWave's customers through various media outlets such as phone, e-mail, chat, and social media.

    The right individual will have experience in customer service and sales and thrive in a collaborative and ever-changing environment and is excellent at building rapport and trust with co-workers and customers alike.

    Full-time position (40 hours a week)
    Must work on-site
    Monday thru Friday (no weekends)
    Casual dress

    What you'll do
    Have a customer-centric attitude while assisting our customers with every interaction
    Become an expert regarding our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries
    Generate and submit new product orders for existing and new customers
    Work with internal partners and customers to identify and resolve customer facing challenges
    Connect with customers by building meaningful relationships that support business success
    What you need
    2+ years of customer service experience preferred
    1+ years of contact/call center experience preferred
    Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
    Proficient with CRM, telephony, and online applications
    Minimum of 35 WPM
    Fluency in languages other than English welcome
    Availability to work a Full Time schedule

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