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Seasonal Customer Service Representative 2021 - Long Beach, United States - See's Candies
Description
**Job Details**
**Seasonal Customer Service Representative SCCNEW.25)**
This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****
Job Title Seasonal Customer Service Representative 2021 Shift Type Flexible/ Varying Shifts Location Carson - Carson, CA 90810 US (Primary)
Job Description
POSITION OBJECTIVE:
This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on Sees standards for customer service, order accuracy and sales goal achievement.
POSITION RESPONSIBILITIES:
Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone and/or email, with focus on Sees Core Principles.
Handle all internal and external customer service calls including order entry, processing adjustments, literature requests, tracking orders, creating new accounts and completing required paperwork.
Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Process candy and gift item orders, payment and shipping information. Utilize upselling and suggestive selling methods to achieve defined sales goals.
Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints.
Assist with other related tasks as assigned by management.
All Sees staff must be committed to the companys core principles and workplace values, including diversity and inclusion.
COMPETENCIES:
Customer centered
Listening skills
Sales focus
Attention to detail
Effective communication
Integrity
Job Requirements
MINIMUM QUALIFICATIONS:
Customer service experience; contact/call center environment is preferred. Sales or telemarketing experience ideal. Must be results-oriented.
Friendly and clear-speaking phone voice; effective verbal communication skills required.
Solid attention to detail; ability to work accurately with speed and professionalism. Able to convey enthusiasm for product and programs sold.
Demonstrated PC keyboard skills by touch; accurate typing skills.
Working knowledge of Customer Relationship Management systems.
Able to work a flexible schedule to meet the needs of the business during peak holiday seasons.
Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
See's is an EOE
Sees will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code
Career Level Entry Level Category Call Center