Customer Service Representative - Long Beach, United States - AAA Auto Club of Southern California
1 day ago
Description
Customer Service Representative - InsuranceAuto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer?
- $ $25.00/hour to start
- Outstanding Benefits
- Paid Onsite Training & Growth Opportunities
Training is approximately 17 weeks long and 100% onsite. Upon completion of training, you will begin working from home.
Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you
We are not looking for people who can read scripted transactions - we're looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.
What you will do:
- Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
- Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
- Actively listen and engage Members and fellow Team Members with a "can do" attitude.
- Operate in a fluid environment we are not one size fits all. Be open to an everchanging atmosphere in which coaching and development leads to positive growth.
What you will need:
- Prior customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multitask and perform well in a fastpaced environment.
- Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
- A flexible, "can do" attitude to navigate our everchanging environment.
- High school diploma or equivalent
- You must live within 30 miles of our Long Beach Training Center.
- Must be able to work the 11:15am 8:00pm schedule, Monday
- Friday with one
Saturday every other week from 8:00am 5:00pm.
The starting pay range for this position is $ $25.00 per hour.
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more)
Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
When we embrace our diversity - we win.All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pay:
$ $25.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Onthejob training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Inperson
Work Location:
In person