Stephanny Garcia

Knowledge, Skills and Abilities

People First Attitude | Professionalism | Teamwork | Friendly, Communication Skills | Empathy and Adaptability | Ability to use Positive Language | English-Spanish Bilingual | Motivated and Fast Learner | Administrative and Sales Support

Technical Skills

MS Excel & Word | Salesforce | Commerce Cloud | Talkdesk | Desktop Publishing | Google Workspace | Virtual Assistant Expert | Data Entry | Business Development Relationship Building

Customer Experience Specialist

Classic Industries, Huntington Beach, CA ( June 2023 - Present )

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
• Received an average 85% customer satisfaction rating to date, 15% than company average
• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
• Ability to work independently & multitask with minimal micro managing
• Handled Spanish queue 

Customer Care Specialist 
Chemical Guys, Gardena, CA (October 2021 - August 2022)

• Provided superior customer service in English and Spanish.
• Educated customers on products and services.
• Resolved customer complaints using listening and communication skills.
• Processed orders and returns to ensure customer satisfaction. 
• Worked as a team to support sales and customer care.

Mobile Expert
Metro by T-Mobile, Long Beach, CA (February 2021 – October 2021)

• Provided outstanding customer service and sales using listening and empathy skills.
• Used digital tools to enhance the customer experience and boost sales.
• Build positive relationships with customers and fellow associates.

Front Desk and Customer Service Representative
Global Plumbing and Fire Supply, Long Beach, CA (Jan 2020 – Feb 2021)

• Provided exceptional customer service by processing special orders and sales efficiently.
• Helped customers reach a buying decision by providing fast and accurate information on products, pricing and services.
• Provided supervisors with customer and sales reports as required.
• Took initiative and adhered to all company policies and practices to provide value to the company as the best customer support representative.

High School Diploma, Downey High School, Downey, CA