Operations Specialist - Los Angeles, United States - Relocity

Description

Job Description

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe, Asia, and Australia. Learn more at

What You'll Do...

At Relocity, we work with a growing list of global partners, which require reporting on how we are helping our shared clients succeed. As an Operations Specialist, you will work closely in reporting to our partners on the work our Personal Hosts are doing. Alongside partner reporting, this individual will work directly with Relocity's proprietary platform to onboard new clients. Clear communication with our partners will be essential to ensure a seamless transition to the client service team.

Beyond the above core duties, this position will also include general administrative tasks and various project work supporting the operations team. As the company grows, new responsibilities and initiatives will be integrated into the operations team's scope, creating opportunity for potential growth. Our ideal candidate is able to work efficiently and is constantly seeking avenues for process improvement to increase productivity, without compromising quality. Given the reach of the Central Operations team, you will have the opportunity to work with different departments to optimize how we do things operationally. Our ideal candidate is able to work efficiently and is constantly seeking avenues for process improvement to increase productivity, without compromising quality. Problem solving is always a key goal of the Central Ops team and we value leveraging data to lead positive change.

How You'll Do It...

• Accurate and timely data entry into Relocity's software platform
• General administration duties in support of the team
• Ongoing and consistent monitoring and organization of operational emails, maintaining correspondence with partners and internal ops team
• Prepare regular reporting for internal and external parties
• Project work to support broader operations team
• Analysis of operational metrics to support team performance

What Past Experience and Current Skills Will Enable Your Success In This Role?

• East Coast time zone is strongly preferred (Working hours will be 8AM - 5PM EST)
• Bachelor's degree preferred
• Strong IT skills, highly proficient in Excel and G Suite
• Strong analytical skills, with the ability to gather, interpret, and draw meaningful insights from data.
• Willingness to learn new skills and systems
• Excellent organizational skills, be methodical, with strong attention to detail
• Embraces the opportunity to engage in recurrent duties with diligence and consistency
• Passionate and driven to succeed in a fast-paced environment
• Self-starter with ability to multi-task successfully
• Experience working in a tech environment beneficial
• Excellent written and verbal communications skills
• Solution oriented and passion for problem solving

What We Offer...

• Highly competitive hourly rate
• Paid Time Off
• Health, Dental, Vision Insurance
• 401k
• Flexible Remote/Work from home schedule

Pay range: $24-$27 per hour

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work.