Customer Service Representative- Constuction - Long Beach, United States - Coastal Construction

Description

JOB SUMMARY:

The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities.

In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

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Warranty Claim Processing:

• Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
• Complete all warranty claims within 7 days.
• Hold subcontractors accountable for their work.
• Manage CSI for assigned communities (active as well as closed out).
• Continually strive for superior CSI ranking in specific market.
• Maintain a CSI of 98% or above

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Homeowner Communication:

• Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
• Explain KB Home's Limited Warranty to homeowner
• Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months
• Conduct quality walks on each home to ensure KB Home standards are met.
• Attend and participate in weekly team meeting to ensure all goals are met.

Experience

• Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required

years of construction experience with a production homebuilder preferred


Knowledge, Skills & Abilities

• Strong experience in delivering high quality customer service programs. JD P experience a plus
• Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
• Strong people skills, including the capability to handle various personalities and develop professional relationships
• Action oriented, with the drive to push projects and tasks to successful closure
• Proven ability of being customer centric by seeking solutions from the customer's perspective
• Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
• Strong ability to work within a teamsetting, inclusive of other's ideas, and a willingness to cooperate
• Makes quick and accurate decisions based heavily on facts, data and/or metrics

Work Requirements

• Work fulltime schedule with flexibility for overtime when necessary
• Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during offhours)
• Valid driver's license required
• Local travel required within designated region
• Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company

Pay:
$ $30.00 per hour


Benefits:

• Dental insurance
• Health insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Commute:

• Long Beach, CA required)

Work Location:
In person