Jobs
>
Houston

    Call Center Operations Supervisor-Sales - Houston, United States - U.S. LawShield

    Default job background
    Description

    Job Description

    Job DescriptionAt U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield.

    Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Ready to join our driven and talented individuals who care about protecting the rights of responsible self-defenders?

    Apply if you have/are:
    • 3 years of people management and strategic experience, ideally within a contact center environment, coaching and professionally developing direct reports and teams
    • The ability to hire and train contact center advisors in the company's customer service policies, procedures, and best practices.
    • Experience developing engaging, collaborative, performance-oriented action plans; handling of disciplinary action in accordance with company policy
    • 3 years of experience with a proven track record of success in customer service and/or relational sales arena
    • Highly collaborative, analytical, and customer experience focusedStrong presentation, written, and verbal communication skills
    • Ability to build trusting and professional relationships with colleaguesFluency in contact center speak and the vital KPIs required to provide exceptional service
    • Proficient computer skills with the ability to learn new software
    • Bachelor's degree preferred
    • Property and Casualty Insurance License or the ability to attain one
    Day-to-Day Duties:
    • Supervise, monitor, and report on staff performance, including the establishment of performance expectations, providing feedback, coaching, professional development, and change management to contact center advisors and team leads
    • Review and report on key performance objectives
    • Identify recursive training needs for advisors and track training performance
    • Ensure advisors are informed about changes to company products and services
    • Ensure we are continuously improving regarding ease of doing business as well as delivering our intended customer experience
    • Assist in the development of service and sales strategies, as well as the execution of short-term tactical plans
    • Report team results, opportunities, and team needs to leadership
    • Demonstrate the values of U.S. LawShield
    • Perform other related duties as assigned
    Benefits:
    • Employer contributed medical insurance w/additional options available
    • Optional dental, vision, and life insurance
    • Paid time off
    • 401(k)
    • License to Carry (LTC) training provided

    Powered by JazzHR

    xBuaHMZVf4



  • Frontier Waste Solutions Houston, United States

    **What We Do** · We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Co ...

  • MedSpeed

    Operations Supervisor

    2 weeks ago


    MedSpeed Houston, United States

    **Operations Supervisor** · **About Us** · Come join MedSpeed to help us deliver health MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At M ...


  • Houston Funplex Amusement Park Houston, United States

    **Operations Supervisor** · **Job description** · - Supervise Ride and Arcade Attendants · - Coordinate/supervise training of new hires. · - Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective actio ...

  • GFL Environmental

    Operations Supervisor

    2 weeks ago


    GFL Environmental Houston, United States

    Safely monitor and supervise all site operations and employees while ensuring all equipment is in proper working order. Provide leadership, which results in positive employee/employer relations. Project a professional corporate image, effective resource management, a sound risk m ...


  • Ceva Logistics Houston, United States

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ ...


  • SimonMed Imaging Houston, United States

    Join the fastest growing outpatient radiology practice in the Nation · - SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure ...


  • Ezee Fiber Houston, United States

    **Supervisor, Operations FTTH** · We are seeking a skilled and experienced Supervisor, Operations Fiber-to-the-Home (FTTH) to oversee and manage our FTTH deployment projects. The FTTH Supervisor will be responsible for leading a team of technicians, ensuring project deadlines are ...


  • United Airlines Houston, United States

    **Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...


  • Empower Pharmacy Houston, United States

    Position Summary: · Empower invites you to join our dynamic team as a Supervisor, Clinical Operations, where you will play a crucial role in enhancing our patient care and operational efficiency. In this leadership position, you will oversee the daily activities of our clinic ope ...


  • Envoy Air Inc. Houston, United States

    Overview: · Who we are: · Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a tea ...


  • bp Houston, United States

    Job summary · **Entity**: · Trading & Shipping · **Job Family Group**: · Supply & Trading Group · **About bp** · Our purpose is to bring together people, energy and markets to power and navigate a changing world. · In a time of constant change and possibility we need new talent t ...


  • ABM Industries Houston, United States

    **Pay**:$19.00 an hour · The pay listed is the salary rate for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. · The Lavatory and Water Operational Super ...


  • Republic National Distributing Company Houston, United States

    Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, ...


  • Boss Oilwell Products and Manufacturing Inc Houston, United States

    **Employer Info.** · **Boss Oilwell Products and Manufacturing Inc.** · Boss Oilwell Products and Manufacturing Inc. has been engaged in the business of sale, marketing, and service of oilfield drilling and production equipment, Mainly in North American, US and Canda; We provide ...


  • Harris Health System Houston, United States

    **Elevate the health of our community**: · **About the Position**: · The Hospital Operations Supervisor for Linen will be responsible for supporting clinical and non-clinical personnel in the implementation of process evaluations, patient experience, quality audits, changes, and ...


  • FlexSteel Pipeline Technologies, Inc. Houston, United States

    **Why FlexSteel??** · FlexSteel can be described as energetic and passionate and is felt daily throughout our company. Our employees thrive on excitement and contribute to a positive atmosphere by believing in our product and taking their role as a FlexSteel ambassador seriously. ...


  • Best Care EMS Houston, United States

    Best Care EMS is looking for an Overnight EMS Supervisor to join our team. · **GENERAL DEFINITION OF WORK**: · - Assists in monitoring station operations to ensure the delivery of quality and cost effective service. This would include but not be limited to appropriate vehicle uti ...


  • ABM Industries Houston, United States

    **Pay**:$19.00 an hour · The pay listed is the salary rate for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. · The Overnight Lavatory and Water Operati ...


  • Harris Health System Houston, United States

    Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underi ...


  • Comcast Corporation Houston, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...